The Willis Re Latin America & Caribbean Team is looking to recruit a Spanish speaker to a Technical Broking Support role. The ideal candidate will be fluent in Spanish and English and have a good level of experience in the insurance industry.
Responsible for leading all broking support activities on assigned accounts or territories - to ensure compliance, efficiency and delivery of excellent service to our clients.
Maintain a good understanding of business requirements (for both internal and external stakeholders), Group policy / procedures and the placement process. The role will require effective query resolution, organisation and supervision of work.
Engage fully with the placing team brokers, with additional contact with clients, reinsurers and the client service team (where needed).
Principal Responsibilities :
Client Relationship Management
Understand the Client's business and their reinsurance programmes, continually working with the placing team to fully understand any specific client requirements
Participate in renewal planning, anticipating and preventing possible issues before they occur
Manage and coordinate workflow around seasonal renewals for assigned accounts
Manage and resolve queries from brokers, clients and reinsurers
Strive to improve the overall client relationship - supervising the delivery of reliable, high-quality and timely billing and administrative support
Has a lead role in the review, formatting and preparation of Contract Wordings and Endorsements
Responsible for ensuring all post placement documentation is produced accurately, checked and delivered to the client in a timely manner.
Coordinate adherence to WEM requirements and controls in dealing with our clients, the market and third parties.
Assist with new Client 'on-boarding' and monitoring of prospects / opportunities
Involvement in the organisation and preparation of 'submission packs' to reinsurers. Obtain and handle quotes.
Manage the recording and conclusion of all reinsurer subjectivities and conditions, escalating where appropriate.
Assist in obtaining translations
Maintain a good level of understanding for geographical or client specific issues - such as Tax, Regulations or Currency.
Build and demonstrate use of a network, to resolve queries, gain knowledge and deal with unusual or complex business opportunities
Assist team with 'back-up' broking where needed, such as line collection, endorsement broking etc.
Undertake travel as required to Clients, Reinsurers and/or other Willis offices and attend relevant meetings, ensure meeting notes and follow up actions are completed
Develop and maintain close working relationships with Brokers & Account Executives
Act as the primary point of contact to Brokers, supervising all support matters
Establish what key elements of support the broker (or client) requires and values
Look for innovation and improvements - strive to do more and be more, continually looking for areas where improvements can be achieved
Look to use reporting tools to offer clear, accurate, timely and relevant material including MI as required by the placing and operations teams
Participate, as appropriate, in Placement Support meetings
Take a lead role in adherence with Compliance, Legal requirements, industry regulations, organisational policies and Willis Re best practice and professional codes
Works proactively with peer group and team members to share knowledge to achieve the best results for the clients
In conjunction with Line Manager, motivate and develop the skills and competencies of the team members in line with Willis HR policies and procedures, ensure any team skills and knowledge gaps are met with appropriate training to fulfil the requirements of the business and providing input to performance reviews and objective setting.
Has a lead role in coordinating with contract drafters to ensure wording provisions meet servicing requirements
Fluency in Spanish & English
Educated to A level standard or relevant industry experience as a minimum according to the role
A good knowledge of the industry in order to address client and technical issues
Technical knowledge of Reinsurance business, Compliance Policy and servicing functions essential for area of responsibility
We will consider applicants to be based in Ipswich as well as London
Willis Towers Watson is an equal opportunity employer
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