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Job description


Job Introduction
Initial deployment into a Tech Bar environment for one of our customers based in the Canary Wharf area. This is the first point of contact for users experiencing an issue. The service is Meet & Greet then evolves into an end user solution / fix where possible. Where issues are unable to be resolved in the tech bar they will be logged and allocated to the relevant department. The Tech Bar is manned from 07:00 - 19:00 by 2 engineers (Early 07:00 - 15:30 / Late 10:30 - 19:00).

Role Responsibility
Roles & Responsibilities:
  • IT Cafe (Tech Bar)


The Ideal Candidate
Soft Skill Attributes:
  • Fast paced environment with differing user requirements
  • Applicants to provide adequate examples of working on a Tech Bar or similar environments
  • Take end to end ownership of a problem
  • Be proactive and escalate potential issues / flaws in processes to a team leader
  • Have excellent customer service & communication skills
  • Is able to use their initiative and suggest up with ideas
  • Who is also a team player
  • Professional appearance
  • Time management,  well organised
  • Ability to learn new skills
  • Patient, a good listener and attentive
  • Flexible & adaptable to change
  • Motivated / Engaged (creates a positive impression of Computacenter)

Technical Attributes:
  • Able to understand user requirements and guide them towards a fix
  • Is familiar with 'todays' technologies used in the workplace (Windows 7 / 10, Office 365, VPN's etc)
  • Is willing to learn support of bespoke hardware / software used on the site
  • Is familiar with working to SLA's
  • Is familiar from logging requests / incidents as they come in (Remedy / ServiceNow)
  •  A knowledge of Apple IOS & Android mobile device

Other:
  • Must be able to complete clearance/ vetting process in a timely manner
  • Engineers must attend site in CC branded workwear (supplied by Computacenter)
  • Engineers should be flexible in picking up overtime (on the same site)

Training:

Attend TRG Customer Care Course - This will be booked by Computacenter management who will be aware of the course availability.

Package Description
Competitive + Benefits

About the Company
Computacenter is Europe's leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers' infrastructures

Computacenter

Learn more about Computacenter

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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