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Job description

We are looking for truly inspirational and enthusiastic leaders to join one of our premier brands - Petplan Equine to effectively and efficiently lead, coach, develop and manage a team of customer care associates. You will be accountable for ensuring all regulatory principles are adhered to and all operational aspects are managed. Key performance targets and measures for the role are to achieve consistent and benchmarked internal and external customer SLAs. This is a great opportunity to help re-define and shape our market presence and Petplan customer delivery. We are offering full operational training and a first class development programme for successful individuals who can demonstrate a natural flair and passion for people leadership.

To be a leader within this team you need to have a strong level of equine knowledge to support our people and our customer base.

  • Excellent verbal and written communication skills
  • Excellent negotiating and decision-making skills
  • Previous experience in leadership/management within an operational environment
  • A proven track record of coaching and development
  • The ability to analyse performance data to drive customer excellence and improve service delivery
  • Knowledge of insurance/financial service products is desirable but not essential (applications considered if you have a leadership background in sales, retail, hospitality)
  • Evidence of relationship/stakeholder management is preferable
  • A sound understanding of corporate procedures and HR practices is

  • Here at Allianz UK, everyone brings their own expertise and enthusiasm to work, to enable customers to make the right insurance decisions to meet their needs. We're passionate about helping our customers and employees move on and up in life and business. We nurture and invest in talent to ensure that great people build great careers with us. There's a variety of different career opportunities which enable people to fulfil their potential and we provide an award-winning range of training, recognised in 2015 by Investors in People (IIP) with a Gold level accreditation. Other prestigious industry awards we have won include General Insurer of the Decade at the British Insurance Awards 2014.essential

At Allianz, we welcome applications from everyone, regardless of your background or needs. If you need assistance with making your application please contact us at hr-recruitment@allianz.co.uk For external applicants only - Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.

Job type
Job Sector
General Insurance
Job Position
Personal Lines
£28,000.00 - £35,000.00 / year
Postal Code
Brentford TW8 9DX, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Allianz Insurance

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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