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Job description


Job Introduction
An excellent opportunity has arisen to join an established team within Computacenter, Hatfield. The main job purpose is to answer all incoming calls in an efficient and professional manner whilst connecting customer to relevant department/person.

Role Responsibility
Answer all internal and external customer calls within the service level agreement

Administrative tasks include logging queries with external Contractors

Ensure that customer is transferred to correct department/person

Be the first point of contact for our Computacenter internal facilities helpdesk

Provide general company information when requested

Covering adhoc reception desk

The Ideal Candidate

The successful candidate will have excellent experience within a telephony role idealy within a switchboard capacity or from a Customer service background. Strong communication skills with the ability to build relationships at all levels.

Package Description
Competitive + Benefits

About the Company
Computacenter is Europe's leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers' infrastructures

Computacenter

Learn more about Computacenter

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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