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Job description

Are you looking for an exciting, innovative way to develop your career and learn new skills?

If so, HMRC's award-winning Surge and Rapid Response Team (SRRT) are looking for positive, flexible, and highly motivated apprentices, who're 16 years of age or over. There is no upper age limit for apprentices.

Perhaps you're a school or college leaver with the ambition to travel, meet new people, and undertake fruitful, experience-earning opportunities?

Or maybe you're experienced, but looking to progress your un-tapped abilities and potential, and forge a fresh career, with the capacity to progress within a large, transformative organisation?

Whatever your background, we're in search of motivated, driven and ambitious individuals.

The SRRT is an innovative team, providing rapid and planned response to support the Civil Service in times of emergency, crisis or unusually high peaks in work. Based in HMRC you and your team could be deployed to different parts of the UK, or in some circumstances internationally, to support in a vast array of government departments. The work will be extremely varied in type, practice, and place - from working with the Home Office's Border Force, to telephony work in the Department for Work and Pensions, to supporting UK citizens in the wake of major international incidents with the Foreign and Commonwealth Office - it's safe to say boredom isn't a word in the SRRT vocabulary.

Your average day will vary, due to the changing nature of deployments, but could include:

  • Managing casework for a variety of different departments;

  • Using and maintaining multiple government databases;

  • Developing collaborative relationships with colleagues throughout our government;

  • Assisting the high profile 'rapid response' deployments, and predictable peaks in demand;

  • Helping to foster a 'continuous improvement' ethos throughout the team;

  • Maintaining a culture committed to equal opportunities; and

  • Promoting the Operational Delivery Profession.

    These roles are coupled with the fantastic opportunity to be an Operational Delivery apprentice. As an apprentice within HMRC and the wider Civil Service, you'll have a first-rate opportunity of working in an energetic and transformative organisation while gaining an internationally recognised qualification.

    We cannot emphasise our need for flexibility enough: This role will involve regular travel and overnight stays, potentially at short notice, sometimes for as long as 3 months - although you will, of course, have time off to return home - and may include roles working unsociable hours. When deployed away, your travel and accommodation will be paid for, and you'll be compensated for unsociable hours in accordance with HMRC policies.

    Please read attached Candidate Pack before applying for the post.

    Security Update Necessary Checks Required

    In addition to the Standard Security checks all candidates must meet the National Vetting at the level of Security Check clearance to proceed in this vacancy. We will not be able to employ you if you do not gain full Security Check clearance. This level of check is for people who work with Secret Information.

    You must have been resident in the UK for 5 years prior to your application for Security Check clearance.

    If you are an external candidate, we will not be able to employ you if you do not gain full Security Check clearance. If a conditional appointment is made then your employment will be terminated if you fail the Security Check clearance. If you are already an HMRC employee or an employee of an OGD, we will ask you to apply for Security Check clearance before offering you a post.

    If you are already an HMRC employee or an employee of an OGD, we will ask you to apply for and pass Security Check clearance before offering you a post.

    Please note: Successful candidates must also pass a disclosure and barring security (DBS) check. HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

    If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

    In order to process applications we will send a completed Criminal Disclosure checking form to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance you will want to send the completed forms direct. If you do, please advise email ">Government Recruitment Services. stating the job reference number in the subject heading.

    Criminal Disclosure Forms

    In order to process applications without delay, we will be sending completed Criminal Disclosure checking forms to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise us of your intention by emailing Government Recruitment Service stating the job reference number in the subject heading.

    Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.


    We'll assess you against these behaviours during the selection process:
    • Managing a Quality Service
    • Delivering at Pace
    • Developing Self and Others

    We only ask for evidence of these behaviours on your application form:
    • Managing a Quality Service



    Civil Service pension schemes may be available for successful candidates.


    If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance.

    Things you need to know


    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

    Nationality statement

    Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules .

    If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

    Selection process details

    This vacancy is using Success Profiles , and will assess your Behaviours.

    The selection process involves the following:

  • Application

  • Online Numerical Reasoning & Verbal Reasoning Tests

  • Sifting & scoring your Managing a Quality Service behaviour example

  • Interview

    As part of the application process you will be asked to provide evidence against the behaviour Managing a Quality Service in no more than 250 words demonstrating how you will meet the skills and knowledge for the role. It should be aligned to the Civil Service Behaviours success profile 'Managing a Quality Service'.

    Behaviour examples with no wording or are illegible will be disregarded and your application withdrawn.

    The following link will give you further useful information - Civil Service Success Profiles.

    Please be aware that HMRC take very seriously any incidences of cheating. This includes plagiarism of someone else's work. Any instances of plagiarism or other forms of cheating will be investigated and if proven the relevant applications will be withdrawn from the process.

    Please note: Due to the size of the campaign we will be unable to provide individual feedback.

    Online Tests

    Once you've submitted your application and behaviour, you'll be invited to complete two online tests:

    1. Numerical test (maths)

    2. Verbal test

    The tests are open until 48 hours after the job advert closes and we cannot extend beyond this.

    You must be successful in the Numerical test to progress to the Verbal Test.


    Please complete the online tests as soon as possible (within 24-48 hours is recommended).

    There will be scheduled maintenance on the Verbal and Numerical Reasoning Tests on the following date:

    26/07/2019 - 22:00 - 06:00

    If you attempt to access the tests during this time they will be unavailable. Please plan accordingly as the closing date for the tests is 08/08/2019.

    You will need to ensure that you have fully completed all the required tests by 11:59 pm on 8th August 2019, failure to complete all online tests by before the deadline will result in your application being withdrawn.

    There will be no technical support available after 3pm on closing date of 8th August 2019 and test resets will not be granted after this time, therefore please give yourself sufficient time to complete the test and reach out to Government Recruitment Service for technical support should this be required.

    Please note that online tests associated with this vacancy are not subject to time limits.

    Guidance for each test will be available when you are invited to take the test.

    The tests are administered online and accessed via the CS Jobs website.

    Test Outcome

    Should you be successful on all tests we will conduct a sift evaluation of your behaviour example. Your behaviour example will be scored 1 to 7 with the minimum score to pass being 4. Should you successfully pass the sift you will be placed on a merit list in merit order and may be invited to an interview should you meet the minimum pass mark. Candidates who pass the tests and sift but not invited to interview will be placed in a candidate pool and may be called for interview at a later date.

    HMRC reserve the right to increase or decrease the pass mark in order manage successful applicant volumes.

    It is highly recommended that you complete the online tests on a desktop computer, not a mobile phone or tablet.

    Feedback will only be provided if you attend an interview or assessment.

    Nationality requirements

    Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

    The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

  • Industry
    Job Sector
    Job Position
    £19,160.00 - £20,640.00
    Bristol, UK Show on map
    Post date
    Closing date

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