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Job description

Job Introduction
BBC Children in Need is currently looking for a Supporter Care Manager to manage and develop the delivery of the first line support to their fundraisers, donors, and supporters for the busy Appeal period. This is a six month contract from mid-August to mid-February. The role is based in Salford.

The successful applicant will lead a team of four Supporter Care Assistants to deliver an excellent level of service to all those contacting the Charity by phone, email and post for the duration of the Appeal period (October - December).

The Supporter Care Manager will then lead the team through the development and delivery of BBC Children in Need's Thanking campaign before working with Senior Leadership to review and develop an ongoing Supporter Care Strategy.

BBC Children in Need exists to make a positive difference to the lives of disadvantaged children and young people across the UK. This role supports our mission by ensuring all those who get in touch with the Charity are appropriately aided and valued, maximising income and support for the Charity.

Role Responsibility
The Supporter Care Team are the first point of contact for public fundraising and Appeal Show enquiries into BBC Children in Need. The role of Supporter Care Manager is to ensure the team delivers outstanding customer service; providing detailed and accurate information in line with BBC Children in Need policy to all who contact the Charity.

The Supporter Care Manager will develop appropriate tracking and reporting systems to feedback on interaction with the Charity, as well as conducting a review of our processes to feed in to future Appeals.

This is an exciting role that has the potential to implement real change in the way BBC Children in Need interacts with its supporters.

Are you the right candidate?
The successful Supporter Care Manager will have a proven background in supporter fundraising with previous experience of managing fundraising staff. They will have excellent organisational and administrative skills with the ability to develop detailed work plans for both themselves and others. The ability to plan and prioritise a busy workload and remain calm under pressure is key.

Project management skills would be beneficial, as would detailed knowledge of the Charity Sector. We're looking for a genuine team player who can contribute effectively to the team as well as the ability to work independently. Demonstrable experience of working with MS Office and strong database skills are crucial.

Package Description
Band: Children in Need Grade 7
Contract type: Fixed-term (6 months)
Location: Salford, Bridge House, M50

We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
  • Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities  - our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

About the BBC
We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click  here


Job Sector
Job Position
Salford, UK Show on map
Post date
Closing date

How would you fit?

Learn more about BBC

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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