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Job description

Reports To: Hasun Tayyub, Support at Home Service Lead

Location: Birmingham St Mary's Hospice

Department Manager: Vicky Ross Head of Family and Carer Support Team (FaCST)

Hours: Flexible

Making a Difference

To provide regular telephone support to patients who are referred into the Support at Home service.

The support provided by a Support at Home Telephone Befriending Volunteer will mean a great deal to patients who just want someone to talk to. As a volunteer you will make a huge difference to the individuals you support.

Key Duties

You will...
  • Support socially isolated patients by providing regular telephone contact
  • Contact services and organisations for information and advice where appropriate.
  • Keep Service Lead updated after each telephone contact
  • Ensure any issues or concerns are communicated to the Service Lead


Will the role suit me? YES, if you are...

  • Someone with good listening and communication skills.
  • Able to understand the effects of a patient's illness and how it impacts on them and their families/carers.
  • Able to work in a positive and professional manner

What can Birmingham St Mary's Hospice offer me as a volunteer?

  • Membership of a friendly, professional, multi-disciplinary team.
  • Full training and ongoing development within the volunteer role.
  • A chance to use your skills and experience to support others in need.

Learn more about Birmingham St Mary's Hospice

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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