Grade: Band B Lower Salary: £17,262 to £18,078 Closing Date: 26th June 2019 About the role:
The role of Summons Officer supports the wider Prosecution Team, which is based within the Case Management Unit at Coventry Central police station.
We are looking for enthusiastic and highly motivated people to provide an effective and efficient administrative service in support of streamlined justice process postal requisitions and police-led prosecutions.
You will have excellent communication skills, data entry experience and an ability to use bespoke computer systems. An ability to discharge a range of general office duties such as filing, scanning, photocopying and collating statistical information would be advantageous. Specific Role Responsibilities:
Hours of Work and Flexibility:
- To enter data from source documents into the Integrated Custody Information System and Electronic File Build computer applications
- To photocopy case file material and assemble documents for transfer to the Crown Prosecution Service, operational colleagues and team members across the department
- To interrogate and print relevant documents from the Police National Computer and Courts Service LIBRA case management system
- To possess demonstrable customer care skills and to employ appropriate and relevant techniques when addressing enquiries from internal and external sources
- To demonstrate a flexible and positive attitude in support of team and departmental objectives
- To carry out any other duties commensurate with the purpose and grading of the post that might from time-to-time be determined
- The unit is open from 07:00 hours to 17:00 hours (Monday to Friday), but duties may vary according to operational requirements
For further information please contact Stuart Knipe (Eastern Area Prosecutions Manager) by email at firstname.lastname@example.org or TEL: 07584886397
The post holder should be resilient, flexible and adaptable to change
Ability to maintain filing systems and registers; use photocopiers and multi-functional devices; scan and send electronic documents; and process statistical returns in accordance with established standards and criteria
Ability to use or be trained in a range of operational computer applications such as ICIS (Integrated Custody Information System), EFB (Electronic File Build), PNC (Police National Computer) and the Magistrates' Court Case Management System (otherwise known as LIBRA)
Must be able to employ active listening techniques and possess effective written and verbal communication skills
Ability to solve problems methodically and logically
Ability to operate both bespoke computer systems and standard Microsoft Office applications West Midlands Police are currently undertaking a long term review of staff pay and conditions. The grade, pay and other terms of employment are therefore subject to review and may change in the future.