Welcome to VERCIDA website.

Skip to main content
Enable Recite to make this website accessible

0%
Profile completeness

Did you know that users who have filled in their profile details are 42 times more likely to get matched with the right employer?

security illustration Help us find the best workplace for you by sharing more about yourself. We will never disclose your information with others.

Job description

Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

Amazon Hub is seeking a leader who will be responsible for all aspects of customer delivery strategy in the UK. The successful candidate will build and maintain strong relationships with internal and external partners - including last mile carriers, technology, supply chain, and customer service. The Operations Manager must be both analytical and creative, seeking out ways to improve customer experience and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.

The Operations Manager will:
• Manage strategic relationships with internal and external partners
• Become an expert on delivery operations and drive continuous improvement in performance while the business continues its rapid growth
• Own operations processes related to carrier and partner management such as carrier configurations in transportation systems, performance monitoring, and root cause analysis
• Identify and execute on opportunities for improving customer experience and reducing delivery cost through data analysis
• Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
• Partner with global Operations Managers to innovate on behalf of the business and develop best practices
• Report on daily, weekly, monthly KPIs and projects to senior leadership
• Lead carrier contract negotiations
• Promote and develop an environment which is receptive and adaptable to business change

BASIC QUALIFICATIONS

• Experience in logistics, last mile operations
• Experience managing partner performance through a structured, data-driven approach
• A passion for developing best in class customer delivery experience
• A track record of delivering results - improving service while reducing costs
• Strong bias for action, with willingness to roll up sleeves and get things done
• An analytical approach to measuring/optimizing performance, with ability to apply analytical and statistical problem solving skills
• Ability to influence peers and stakeholders at all levels
• Highly tech-literate, with ability to learn new systems quickly
• Comfortable with ambiguity and able to manage multiple priorities
• Excellent verbal and written communication skills
• Knowledge of SQL or propensity to learn
• Degree in supply chain management, engineering, or other relevant field
• Willingness to travel (10%)

PREFERRED QUALIFICATIONS

• Six Sigma or Lean certification
Job Sector
Strategy & Consultancy
Job Position
Programme Management
City/Town
London
Address
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Amazon

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

Articles you might like

Other jobs in Technology and Electronics

Client Mobilisation Lead

Other
London, UK

posted 23 hours ago

Promontory Analyst

Business Analyst
London, UK

posted 12 hours ago

You will receive an email with link to reset your password.

Enter your new password