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Job description

This is a great opportunity to join our Retirement line of business as Software Support Analyst.

Under the general supervision of the Retirement Systems Group (RSG) Support manager and within a small support team, your duties will include administrative support for operations in our development teams. With experience, you will handle application support cases for software applications / infrastructure and play an active role in managing the delivery of our software quality process.

The Role

Is broad ranging part technical, part organisational supporting the operation and quality delivery of our software.

On the technical side examples include, general support for our business software and systems operation supporting it. Monitoring / managing daily system checks, maintain intranet pages, granting / managing security access in Active Directory etc.

Application support includes more detailed bespoke software related call and problem handling and once trained, using “experience based” problem analysis / resolution or escalation to technical specialists or teams for resolution.

Organisational examples includes managing loan equipment, producing reports in Excel, managing our software inventory and active involvement managing project information within our quality release process etc.

The Requirements
  • You will fit our profile well if you meet the following requirements:
  • Hold a keen interest in technology and software, confident to be actively involved in technical matters and problem solving, not just call handling.
  • Have experience with Excel and PowerPoint creating / manipulating data effectively within these formats
  • Are a logical thinker who is well organised, enjoys diversity and has a desire to learn
  • Is comfortable working as part of a team member, equally able to work independently
  • Will be client focus with good oral and written skills

Equal Opportunity Employer

Job Sector
IT & Telecoms
Job Position
Software Developer
Reigate, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Willis Towers Watson

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