This is a great opportunity to join our Retirement line of business as Software Support Analyst.
Under the general supervision of the Retirement Systems Group (RSG) Support manager and within a small support team, your duties will include administrative support for operations in our development teams. With experience, you will handle application support cases for software applications / infrastructure and play an active role in managing the delivery of our software quality process.
Is broad ranging part technical, part organisational supporting the operation and quality delivery of our software.
On the technical side examples include, general support for our business software and systems operation supporting it. Monitoring / managing daily system checks, maintain intranet pages, granting / managing security access in Active Directory etc.
Application support includes more detailed bespoke software related call and problem handling and once trained, using “experience based” problem analysis / resolution or escalation to technical specialists or teams for resolution.
Organisational examples includes managing loan equipment, producing reports in Excel, managing our software inventory and active involvement managing project information within our quality release process etc.
You will fit our profile well if you meet the following requirements:
Hold a keen interest in technology and software, confident to be actively involved in technical matters and problem solving, not just call handling.
Have experience with Excel and PowerPoint creating / manipulating data effectively within these formats
Are a logical thinker who is well organised, enjoys diversity and has a desire to learn
Is comfortable working as part of a team member, equally able to work independently
Will be client focus with good oral and written skills
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.