The Skype for Business Technical Specialist is responsible for the support and development of Norton Rose Fulbright LLP's voice and unified communications infrastructure. The team is part of our third-line services at Norton Rose Fulbright and as such, can come under considerable pressure to complete tasks to tight time scales. Ours is a 24 hour a day operation and candidates will need to be flexible and able to work out of hours as required and provide out of hours support as per on-call rota. As well as working across our UK-based locations, International travel may be required for project delivery.
The Skype for Business Technical Specialist reports to the EMEA Network Manager
The role will involve but is not limited to:
Support [Typically 80%]
Providing 3rd line support for the production services by addressing live issues that require a configuration change or which the higher level support teams have been unable to resolve.
Building good working relationships with the Service Delivery, infrastructure support and Business Support teams.
Maintain appropriate support documentation and ensure training plans are in place with an adequate breadth of knowledge with the team to enable full supportability.
Must be a hands on and proactive person who is able to work with minimum supervision
Ability to work with and manage 3rd...
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