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Job description

Are you an experienced builder who loves to dig into numbers and is passionate about the 'why' behind them? Are you a big thinker that can connect the dots to form a forecast horizon and shape Amazon's growth strategy? If so, Amazon's WW Operations Workforce Planning organization is looking for an analytical and detail oriented Senior Workforce Planner. This is a new role and requires a curious, entrepreneurial individual who has strong analytical, project management, forecasting, and influencing skills.

In this role, you will seek to understand strategic business objectives in order to develop actionable talent strategies by leveraging mechanisms and tools, demand forecast and metrics to drive talent and resourcing decisions. Your work has a direct link to the organization's growth and transformation over time. This role will focus on supporting teams aligned to internal movement and other centrally aligned sourcing teams.

Responsibilities include:
• Build and implement capacity planning processes across Operations Talent Acquisition teams that will allow the organization to scale in response to business demand
• Effectively allocate headcount resources between recruiting teams to support seasonal recruiting/peak demand
• Lead projects to define and align cross functional teams to deliver on capacity plan
• Identify/Implement capacity planning and management tools and technology enablers that will improve operating accuracy and efficiency
• Coordinate with central and local Finance teams to maintain and update plans
• Drive the strategic direction of capacity planning (long-term) and workforce management (short-term), staff solutions strategy, and geographic diversification.
• Create best capacity plan and set staffing targets for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness
• Mitigate capacity risks by managing dependencies across multiple teams. Clearly communicate dependencies and manage/track expectations
• Manage the analyses of daily, weekly, and monthly reporting of operational performance via Key Performance Indicators
• Key Influencer/Business Owner for capacity planning, and workforce management decision support systems capabilities. Provides input and thought leadership on new tool capabilities and enhancements
• Support local site management and workflow teams to optimize staffing requirements.
• Analyze drivers of significant forecast misses to continuously improve forecasting
• Assess technology needs to support our global workforce management and capacity planning needs


• 8+ years of experience working with and presenting to executive audiences
• Experience in workforce planning, human capital, organizational strategy, talent acquisition/recruiting, and/or analytics
• Experience working with and drawing insights from raw data & data visualizations
• Demonstrated analytic and data management capabilities and reporting presentation of complex data
• Solid understanding of people metrics with ability to explain the data insights to business partners


• Highly effective and efficient in ambiguous situations
• Strong organizational and communication skills, problem solving skills, and team-orientated philosophy

Amazon.com is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Job Sector
Strategy & Consultancy
Job Position
Programme Management
London, UK Show on map
Post date
Closing date

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