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Job description



Senior Pensions Administrator (open to flexible working)

As a leader in the marketplace, Willis Towers Watson offers exceptional opportunity for experienced pension professionals. In the role of Senior Pensions Administrator, you will take on more advanced calculations and complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of the Pensions Administrators. As reward for your efforts, a competitive salary and benefits package is offered along with potential advancement opportunity, support and further training. Although this is a full-time role, we are open to discussing flexible work arrangements for the right candidate, including flexible or reduced hours. A chance to join a forward thinking, professional organization and further your career in a friendly and motivated environment akin to no other!

The Role

You will work within an administration team servicing both member and client queries in relation to several DC/DB pension schemes, many of which use ePA. You will also help supervise workloads, train junior team members and check the work of others.
  • In conjunction with the Team Leader, ensure that all delivery promises and performance standards are achieved.
  • Escalate problems and cases to Team Leader.
  • Be a point of reference on technical issues and non-standard cases.
  • Challenge procedures to identify process improvements and pass on recommendations to Team Leader.
  • Check and challenge basis of work performed by junior associates and make sure that the requested work has been undertaken.
  • Coach junior associates on errors made to explain and prevent reoccurrence.
  • Seek further peer review where required to clarify understanding.
  • Monitor own workflow and that of junior associates via Casework to ensure service levels are achieved.
  • Take responsibility for development of homepage and precedent documents.
  • Complaint Management
  • Recognise and escalate potential complaints to Team Leader.
  • Know and live the firm's values.
  • Maintain and develop further knowledge of pension schemes within the team.
  • Mentor junior associates and hold regular feedback sessions.
  • Identify associate training needs and raise with Team Leader, proposing solutions where appropriate.
  • Provide basic learning and development opportunities for junior associates.
  • Identify performance issues and raise with Team Leader.
  • Through supervision make sure junior associates work efficiently and within deadlines.
  • Deputise in the absence of the Team Leader.
  • Assist in more complex/project work when required.
  • Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
  • On a daily basis, be the main contact for an agreed list of clients, and maintain and develop client relationships.
  • Communicate effectively with clients/members via the telephone remembering each member will have a different level of understanding. Record each call as they occur.
  • Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.
  • Ensure that targets and deadlines are met.
  • Work with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products


The Requirements

  • Interpersonal skills to include good written and verbal communication.
  • Good time management skills and the ability to organise and prioritise own workload.
  • Able to work to a high level of accuracy.
  • Customer and quality focussed.
  • Computer literate.
  • Experience of dealing with occupational pension schemes.
  • Experience of managing junior associates.
  • DC experience desirable but not essential.

Equal Opportunity Employer

Learn more about Willis Towers Watson

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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