This is an intrapreneurial, global role to drive a real change in how we engage our customers from all cultures and backgrounds.
As part of the Global Consumer Services team, we are passionate in our mission to deliver meaningful value to consumers. We're looking for an enthusiastic 'go-getter' that will be focused on engaging and educating everyday consumers around the importance of how financial decisions can affect everyday lives and most importantly, speaking to them in a language that we as everyday people speak, not corporate, financial jargon!
We are a team of self-starters, we find our opportunities and see them through and are empowered at every turn to do so. We are the best of best worlds - a true start-up that has the support of a global company.
You will work with a range of global teams and consumer markets - all with their cultural and religious nuances that you will thrive to seek and understand. We help consumers without a stable income in Colombia obtain credit to grow their small business, as well people in India ensure they receive the support they're entitled to from the government but can't because of ID challenges. This is about solving real problems for real people, across the globe.
Essential Duties and Responsibilities
Lead consumer and market insight for development within a global organisation
A self-starter that can identify the opportunity and see it through, this would suit a Marketing generalist as you'll need to wear different hats in this start-up role within a large organisation
Support on delivering a measurable B2B2C and D2C marketing programme through education and engagement across our products
Providing strong direction to supporting agencies on what our consumer objectives are, how we deliver them, and ensuring we put the consumer at the forefront of everything we do
Build and maintain a relationship with senior teams and key stakeholders globally and in-region to ensure strategic objectives are being met.
Possess a passion for Global diversity and appreciation for cultural nuances and traditions.
The ability and drive to challenge the status quo and influence people to think and act differently.
Knowledge, Skills & Experience
Must possess an innovative, start-up mentality and the ability to 'think outside the box' to deliver ideas and solutions to market that meet Consumer need.
Strong Consumer Marketing experience including setting a vision through Social Innovation
Ability to 'get stuck in' where ownership is not always clear and defined
Experience collaborating with Product, Customer Marketing and Operations teams, globally
Imaginative entrepreneur, capable of identifying new business opportunities.
Hands on experience of managing and optimising customer experience key performance indicators.
Experience in leading cross-functional teams and working in a matrix environment
Demonstrable leadership and influencing skills at a senior level.
Highly motivated and self-directed with the ability lead and develop teams combined with attention to detail and desire to get things done.
A pro-active champion for the Customer in the business - someone who wants to and has a history of affecting change.
What will you get in return?
25 days leave (buy/well 5), Pension plan (10%), Bupa healthcare, 3 paid volunteer days off a year, gym vouchers, a flexible working culture and a business that is truly focused on learning and development.
We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.