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Job description

At Amazon, we're working to be the most Customer-centric company on earth. We're constantly looking to take to a new level how we fulfill and deliver customers' orders. Our goal is to exceed the expectations by ensuring that orders, no matter how large or small, are delivered where and when customers need them, as quickly, accurately, and cost effectively as possible. To meet this goal, we are building a world class last mile operation, complemented by Amazon Flex. Amazon Flex works with independent contractors - called delivery partners - to make deliveries to our customers. With Amazon Flex, individuals can be their own boss delivering Amazon packages.

The team is looking to hire a Senior Manager to lead business operations across EU for an internal customer. This candidate will also be leading and managing the relationship and strategy with Ops,Retail Business teams, tech teams and Ops Excellence team. You will need to be a self-starter, proven program leader, have a keen interest in leveraging technical solutions, communicator, and problem solver with strong analytical skills. You will work with cross-functional teams on complex logistics problems, deal with ambiguity and advocate on behalf of the customer.
Some of the key job functions are:

Team Leadership
• Be the leadership expert for Flex and earn the trust of senior leadership from your strategic direction and measurable improvements.
• Lead new program launches including working with other programs and team leaders that wish to leverage Flex as a last mile solution.
• Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities.
• Forming cross-functional project teams, planning and organizing, managing, and executing complex projects across multiple organizations and stakeholders
• Innovating for improvement in safety, quality, and driver experience.

Deliver Results
• Possess a broad technical background and has the ability to "roll up their sleeves" and jump in if needed
• Continuous Improvement Management as well as development of SOPs, ensuring Amazon Flex's requirements, guidelines and policies are communicated and executed by partner teams.
• Support business change through effective change management processes within the fast paced environment

A successful candidate will also demonstrate:
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Ability to think strategically and execute methodically
• Demonstrated ability to lead teams and work with field leaders
• Ability to work in a fast-paced and ambiguous environment where continuous innovation is desired
• Committed to learning and expanding professional and technical knowledge
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to support decisions and develop business cases
• Ability to clearly communicate data insights to others
• Willingness to roll up their sleeves and do whatever is necessary; owner mentality
• Demonstrated ability to dive deep in understanding programs, our business, and the competitive landscape


• Bachelor's degree in Supply Chain Management, Engineering, or other technical field from an accredited university or 4+ years Amazon experience
• 10+ years' experience conducting quantitative and qualitative analysis
• 2+ years of experience analyzing cost/benefit of proposed projects
• Intermediate to advanced knowledge of Excel is required, including use of lookups and pivot tables along with SQL


• MBA and work experience in technical field is highly desired
• Operations Leadership Experience
• Prior experience or use of Lean/Six Sigma
• Ability to organize and manage multiple tasks simultaneously
• Excellent written and verbal communication skills complemented with the ability to problem solve independently
Job Sector
Job Position
London, UK Show on map
Post date
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