The Global Specialty Fulfillment (GSF) Learning and Development Team is looking for a talented and visionary Senior Manager to lead our EU-based central Learning Program Manager team who will be responsible for the delivery and management of training solutions for Associates and Managers for multiple businesses across GSF. The ideal candidate will have strong leadership capability and will be able to communicate effectively, prioritize, and provide the highest quality learning experiences to teams throughout GSF in the UK and Continental EU.
This position reports to the GSF Senior Manager of Learning and Development. Additional responsibilities include collaborating with other teams on process optimization to make jobs more productive, safer, and producing higher quality output with easier to learn roles. In this high-visibility role, you will work directly with senior Operations leadership, HR, Ops Integration teams, and Compliance teams to determine the best strategies for delivering onboarding and training solutions to Associates and Managers while adapting programs to accommodate country-by-country regulations and requirements and keeping pace with organizational change management. You will also provide inputs to Tech and other teams to enable GSF's transition to new modalities of training delivery, such as in-app automated training, embedded performance support, associate self-service support mechanisms, and gamified learner experiences. You will lead your team to make data-based recommendations for process improvement and simplification on behalf of your internal customers - GSF's Associates and Leaders.
The primary responsibilities include: • Partner with senior Operations, HR, Compliance, Ops Integration, and Tech teams to tailor GSF Standard Training approaches to UK and EU-specific needs • Develop strategies and processes to ensure effective delivery of global training programs • Contribute to reporting on training activities and analyze data to drive results and learning effectiveness • Create and manage the communication strategy for promoting and highlighting key training processes and activities across the GSF EU network • Balance speed, resources, and training needs for the GSF Associate and Leader populations in multiple businesses • Manage a diverse team based in multiple locations • Work strategically with country and regional leaders to identify innovative learning solutions to operational challenges for Associates and Leaders and work toward standardization of global training approaches with specialization/localization only where necessary • Identify emerging technology solutions to enhance the learning experience and reduce the resources/cost/lead time required to develop and execute training for Leaders and Associates • Drive alignment to standard learning solutions as well as gaining feedback from the operational teams on areas of improvement
• Completed Bachelor's degree from an accredited University or 8+ years of Amazon experience. • Experience developing and implementing goals and strategies based on broader organization goals. • Experience building, interpreting, and communicating performance metrics to multiple organizational levels. • Experience leading cross-functional teams in a global environment. • Experience with MS Office. • Excellent written and verbal communication skills. • Able to travel nationally and internationally as required.
• Understanding of industry learning trends and best practices, adult learning theory, and instructional design principles. • Proven ability to influence others without having positional authority. • Excellent organizational skills and program and project management skills. • Proven ability to lead a remote team of high-performing individual contributors. • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy. • Ability to deal with ambiguity and prioritize, manage, and complete projects with tight deadlines. • Technical aptitude to be able to quickly learn new technologies and develop various learning solutions. • A strong focus on internal customers' needs and satisfaction, with an emphasis in demonstrating return on investment in training. A qualified candidate will be focused on how training contributes to the company's bottom line and will have the analytical skills to justify programmatic decisions with data. • Experience developing and/or managing training programs for a variety of audiences (hourly associates, management). • Familiarity and/or experience with Amazon's Learning Management System (KNet) and Program management tools such as SIM, Playbook, etc.
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