To provide agile "hands on" support for all WB Feature Productions, HBO and WB TV Productions at the WB Leavesden Studio as well as remote production locations around the world. An experienced senior engineer is required to provide comprehensive technical support for desktop/laptop computing environments, mobile devices, file servers, desktop and cloud hosted applications and local area networks.
Install, configure, deploy and support Mac & PC desktop hardware and software (both on-premise & remotely)
Provide desktop support (both on-premise & remotely), onboard/offboard users, and provide training for cloud applications such as Box, Aspera Files, Office 365, Smartsheet, Pix, Shotgun, RV, Sync Onset, Scenechronize
Install & Support desktop applications including MS Office, Final Draft, Movie Magic Budgeting & Scheduling, Adobe Creative Cloud suite, Maya, Sketchbook, Zbrush and other content creation programs.
Patch & remediate security vulnerabilities on desktop computers, servers, and infrastructure devices manually and using automated patch tools (e.g. JAMF, Intune)
Install, configure, deploy, and manage file servers (Synology, QNAP, Open Drives, Oracle ZFS, Isilon, etc.) and associated racks, power supplies, and cooling systems.
Install firewalls, switches, wifi access points, and other network equipment and cabling for local production networks.
Troubleshoot & support production VLANs coordinating with local WB and third party network management resources.
Provide break/fix support for printers and scanners
Participate in technology orientation meetings with individual production teams.
Interface with VFX and post production vendors as required to securely incorporate their pipeline applications, servers, and equipment into the production facility and/or network.
Document/update policies, procedures, and user training guides for all deployed technologies and security
Document logical network diagrams for individual production networks.
Support the implementation and monitoring of Content Protection, Production Technology Policies, Best Practices and BYOD policies. Contribute to policy updates.
Maintain and track inventory of workstations, servers etc..
Procure software and hardware as needed for productions
Order and deploy rental computers for productions
Track installed production software (Filemaker Pro, MMB, MMS, Final Draft, Maya, Zbrush) licenses, renew and remove from BYOD computers when crew is offboarded
Install, configure, deploy, and support mobile hardware and OS, including virtual environments
Proven experience in a 3rd line IT Support capacity.
Ideally experienced at working within a feature production environment during development, prep, production, and post production stages
Experience of enhanced content protection and infomtion security best practices
Experience of Cloud Based Storage solutions such as AWS and Azure.
Experience of Editorial solutions - ideally Avid Media composer, Avid Nexis storage and examples of associated workflows.
Proven experience in supporting cloud based applications such as (but not limited to): Office 365, Active Directory, Azure, AWS, Box, Open Drive, Aspera, Adobe Creative Cloud, Production Specific Applicatoins such as (Shotgun, RV, PIX, Sync OnSet, Scenechonize), Production Accounting Applications such as (MMB, MMS, C&C PSL, EP Smart Accounting)
Knowledge and experience of production workflows, Cloud based backups, Encryption Technologies.
Proven experience in supporting hardware such as: Synology, QNAP, Macbooks, various brands of PC Laptops & Desktops, Firewalls, Switches, Wireless Access Points.
Ability to prioritise work, anticipate needs, and maintain a level head in a fast paced, changing & demanding environment.
Must be self-driven and a good communicator (both verbal and written), as this role will often work alone with minimal technical supervision.
Must be able to communicate effectively and tactfully with all levels of personnel, both in person and on the telephone
Must be able to work flexible hours, including additional hours when / if required
Must be able to maintain confidentiality
Must be able to travel within and outside of the UK, often at short notice
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