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Job description

We are looking for someone who can work across the organisation at a strategic level to translate the business strategy and requirements into business and IT change.

The right candidate will be able to demonstrate their ability to:

1. Understand an organisation's ecosystem and its inter-dependencies

2. Take a strategic view across all architectural domains, portfolios and programmes

3. Guide the organisation to make the correct technology decisions, promoting reuse, sustainability and scalability to achieve value for money

You will be responsible for defining our application strategy and roadmaps, aligning them with business strategies and requirements and obtaining senior stakeholder buy in. You will support and contribute to solution designs both as a subject matter expert and from a strategic point of view.

As part of the Enterprise Architecture team you will engage at a strategic level, influencing policy, and setting direction for technical and business change. You will play a key role in ensuring that HMRC develops and maintains a strong IT Architecture capability.

Essential Criteria

You will need to demonstrate within your application the following essential skills and experience:

1. A broad IT and Enterprise Architecture (EA) background, with experience in architecting enterprise scale applications or architecture roles where you will have gained experience of large scale application deployments

2. Development and ownership of EA strategies and roadmaps from a business and technology perspective, including 'as-is', 'to-be' and transitional states

3. The ability to develop, document and establish architectural principles, policies, standards and reference architectures

4. Experience in assuring technology decisions are aligned to EA strategy

5. Knowledge of the wider digital economy and the ability to carry out horizon scanning across industry, identifying advances in technology, emerging trends and their potential impact on the organisation

6. The ability to simplify complex and technical information by using appropriate and accessible language for non-technical audiences

7. Capable of guiding the decision making process, explaining trade-offs and making a recommendation based on all the available information

8. The ability to look beyond the immediate problem and identify the wider implications across the enterprise

9. An overall perspective on business issues, events and activities, and an understanding of their wider implications and long-term impact

10. An understanding of how all parts of the business model work together including processes, operating models, and application architecture

Desirable Criteria

The following skills and experience are desirable:

1. Understand and contribute to discussions about commercial contracts, procurement and sourcing strategies

2. Experience of applications or systems for customer engagement, compliance, customer records management , automation etc.

3. Either have or work to achieve professional IT qualifications such as TOGAF or CITP

Technical skills

We'll assess you against these technical skills during the selection process:
  • Knowledge and experience of Application Lifecycle, Standards & Tools
  • Knowledge and Experience of one or more of the following Customer Engagement /CRM Platforms, Business Process Management & Case Management capabilities and technologies preferably Pega, Dynamics CRM, Salesforce etc.
  • Knowledge and experience digitally managing Content Lifecycle (Customer Records Management and Document Management) preferably with exposure to tools like Documentum, Alfresco ,SharePoint
  • Knowledge and experience of Robotic Process Automation capabilities and technologies preferably NICE, PEGA Robotics , UIPath etc
  • Knowledge and experience of Devops Methodologies, Application Patching and Best Practises
  • Knowledge and experience of Applying Artificial Intelligence (AI) capabilities to enable Customer Insights & Segmentation , Behavioural analytics, Conversational UI, Multi Synchronous Messaging



  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

    If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance.

    Things you need to know


    Successful candidates must pass a disclosure and barring security check.

    Selection process details

    This vacancy is using Success Profiles , and will assess your Experience and Technical skills.

    This vacancy is using Success Profiles, and will assess your Experience and Technical skills.

    An initial sift of your CV, statement of suitability (against the essential criteria) and your Technical skills will be completed.

    The applicants with the best skills and experience will be invited to the final interview, where you will be required to provide evidence as to how you meet the above technical requirements and skills . Final interview may include an additional assessment exercise or presentation exercise. The format of the interview will depend on the current guidance on the COVID19 situation.

    Further Information

    Sift and interview dates as well as the interview location to be confirmed.

    A reserve list may be held for a period of 12 months from which further appointments can be made.

    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

    Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

    Security Update

    If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

    Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

    Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

    In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

    Terms and Conditions

    Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave


    If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

    HMRC transformation

    In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC's applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

    Reasonable adjustment

    If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

    If you need a change to be made so that you can make your application, you should:

    Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

    Feedback will only be provided if you attend an interview or assessment.

    Nationality requirements

    Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

  • Industry
    Job Sector
    IT & Telecoms
    Job Position
    Technical Architect
    Estimated Salary
    £51,050.00 - £57,550.00
    Telford, UK Show on map
    Post date
    Closing date

    How would you fit?

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