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Job description


Have you got what it takes to represent the face of WWF, the world’s leading independent conservation organisation? If you excel at customer service and are passionate about saving our world you could be part of an award-winning team providing front line supporter engagement through our multi-channel contact centre.

As a member of this high performing team you will use your own unique personality and the WWF tone of voice to champion and exceed customer expectations, delivering our supporter promise through inspiring and personalised conversations. Whether communicating by telephone, email, social media, live chat or post you will handle a wide variety of enquiries from simple changes to supporter details, processing new donations, providing fundraising material and advice to answering more complex and often sensitive questions about our work. This role is about developing your knowledge of our campaigns and products and building a rapport with supporters to deepen their engagement with us.

You must be an experienced customer service advisor with a passion for delivering outstanding service in an office, contact centre or charity environment. You will enjoy talking to people by telephone, email, letter, live chat and social media. You will also have a comprehensive understanding of CRM systems and other database packages as well as an understanding of GDPR, Gift Aid, Direct Debit, PCI DSS and vulnerable people.

Calm under pressure you will possess good organisational skills and the ability to multi-task. A good communicator you will also have an eye for detail and be happy to use your initiative to get things done.

If you have the customer service skills to deliver a personalised and inspiring supporter care experience, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up to date CV with cover letter highlighting why you are interested in this role and why you believe you are suited for the role.

This is a shift-based role; please refer to the hours and shifts described in the Job Description including those for part time employees.

We are offering both full and part time roles.

Interviews will include an Assessment day in Woking held on Wednesday 6 th October - Please only apply if you are able to travel to Woking on that day.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you. Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose. We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.



Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We’re looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
Job Sector
Customer Service
Job Position
Customer Representative
Estimated Salary
£20,000.00
City/Town
Woking
Address
Woking, UK Show on map
Location
Guildford
Post date
Closing date

How would you fit?

Learn more about WWF-UK

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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