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Job description

In a nutshell

Do you love going on holiday? Do you place the customer at the heart of everything you do? If so this then this could be the role for you because this is no ordinary customer service role. Were on the look out for an exceptional representative to be part of our Manchester Airport team in our Airport Lounge called the v-room.

Your priority in this role will be to engage with our customers before they set off on their dream holiday, memories start here.

Day to day

Within this role you'll be helping our passengers with anything and everything they may need, whether that be answering questions about our excellent destinations or upgrading elements of their holiday.

You'll know all of our products like the back of your hand, and you'll provide the highest level of customer experience. You will also be supporting our Virgin Holidays Ticket Desk team during operational hours with their daily duties.

Above all, you'll seek to surprise & delight our customers at every opportunity - we know they deserve the 'Star' treatment and if things don't go to plan, we need you to be dedicated in investigating to find a creative resolution so that they can relax and enjoy their holiday.

About you

Do you have strong customer service skills? Love a to-do list, well-organised with absolute attention to detail?

To ensure standout success you will also have:
  • A strong communicator who is confident to chall...

Before you apply, we encourage you to learn more about Virgin Atlantic and Virgin Holidays

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

Articles you might like

  • A strong communicator who is confident to challenge current processes in an engaging way
  • A self starter who will use your own initiative alongside working with our airport teams if needed
  • Previous experience of working in a customer service/customer facing environment with understanding of our long-haul product range
  • A passion for creative problem solving, and able to work on own initiative
  • Good working knowledge of Microsoft Word & Excel
  • Contribute to on the job training in a variety of airport and v room locations
  • Ability to prioritise based on customer requirements and value to business

It's a pacy role so you will need to have the ability to capture and assimilate information quickly and communicate your findings in a clear and concise manner. So if you think this sounds exciting and are would like to join our dynamic and fun Manchester Airport operation we would love to see your application.

The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger

Virgin Atlantic and Virgin Holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people.

Click here to follow us on LinkedIn and view our latest company updates and current live vacancies.

To all recruitment agencies: Virgin Holidays does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Holidays employees. Virgin Holidays is not responsible for any fees related to unsolicited CVs.

Job Sector
Security & Safety
Job Position
Manchester, UK Show on map
Post date
Closing date

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