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Job description

Base Location: Slough

Salary: £32,851 - £43,385 plus car/car allowance depending on skills and experience.

Working Pattern: Permanent | Full Time, 37 hours per week | Flexible working options available

About the Department

Operations are responsible for keeping the lights on; we are at the front line on the Network. If we find a fault, it is our responsibility to respond to the fault, and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.

What is the Role?

As a Real Time Coordinator, you'll be responsible for managing the live screen by optimising the utilisation & productivity of resources for the current day with the customer at the heart of the outcome. This will see you making sure that all system faults and emergencies are managed effectively and efficiently, whilst reporting any potential impact on the schedule to the relevant people.

Working closely with the Technical Delivery Manager you'll ensure that all live work is restored as quickly as possible, including monitoring the resource levels to ensure that we have adequate resources to deal with the live screen and planning for exceptional events. You'll also check for any suspended work, reallocate these jobs, establish any confirmed faults, monitor the progression of resourced and live jobs and, communicate and update on live screen activity. By ensuring that the live screen is constantly monitored you'll work towards a zero target for any Guaranteed Standard failures by investigating any failures and learning from these.

Daily, you'll be working closely with the scheduling team to make them aware of any impacts to delaying work, or opportunities to bring work forward. This will see you working together with the Network Integrity team to look at targets and while focusing on fault costs. You'll also work closely with the Technical Delivery manager to establish any resource availability and complete a lunch time check in with the Coordination Manager and the Scheduling Team.

During the day, you'll constantly be checking the live screen for any jobs that need urgent attention and ensure that a good hand over is provided. At the end of the day, you'll complete a final live screen check to ensure all jobs are fully resourced and being managed or suspended to the following day. Any tasks that need to be rescheduled will be passed to the re-scheduling team and all confirmed deficits are transferred to the Network Integrity Team.

Finally, you'll help maintain a strong safety culture by supporting and influencing that all work activities deliver a safe outcome for our teams, customers and the environment. This will be done by ensuring teams on the ground are authorised and supported by the right people when undertaking any work.

What do I need?

You'll have great attention to detail, be confident to challenge the way of working, seek opportunities for improvement in your working environment and solve problems encountered on the days of planned and reactive works. You'll also be able to work under pressure, while managing to coordinate and deliver multiple tasks to challenging timeframes and customer expectations. With an understanding of customer service strategies, you'll have a sound understanding of productivity, utilisation and control of Work in Progress from previous positions.

You'll have a basic understanding of how a Distribution Network Operator (DNO) operates and generates revenue and incentives, with relevant technical experience & knowledge. With a qualification in Electrical Engineering (e.g. City and Guilds, ONC, etc) or equivalent operational experience, you'll be competent in both distribution safety rules and electrical distribution systems; including construction, inspection, maintenance, fault management, control and operations. Therefore, sound business knowledge and an awareness of the key stakeholders and customers in electricity distribution or a similar market sector is essential. Finally, you'll have the IT skills to effectively analyse performance data and deliver formal presentations.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Click here to find out what else is on offer.

Next Steps

All applications should be submitted online however to discuss any adjustments you may require submitting your application please get in touch with gemma.hume@sse.com. We'll let you know the outcome of your application after the closing date.

This vacancy is open to both internal and external candidates. Internal candidates - as a courtesy, please inform your manager prior to submitting an application for this role.

Please be aware if you are successful, you'll be required to complete our pre-employment screening process before joining SSE.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.


Advertised: 17 Jun 2020 GMT Daylight Time
Applications close: 08 Jul 2020 GMT Daylight Time

Learn more about SSE

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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