Job Description: This is a FTC role lasting an initial 12 months. Location is York (min. 4 days per week)
The PSC Existing business team is responsible for servicing our renewals & MTAs below £10,000 premium. The team is predominantly based in our Colchester & York offices.
The team play a critical role in the UK operating model and are responsible for existing business renewals and MTAs for our Manchester, York, Scotland, NI and London based brokers.
They work closely with the wider central and regional teams to deliver superb service to our broker partners in line with the agreed sales strategy.
As Team Leader, you will drive the performance of your team to exceed the key measures set of GWP, conversion, quote volume and up-sell. You will take responsibility for:
Achieving performance targets set for the team. Key measures include service, GWP, quote conversion and productivity.
Developing and maintaining close, effective relationships with key stakeholders including back office, regional underwriters and regional managers
Support the technical development and knowledge within your team
Look for ways to improve the effectiveness of the team, ensuring that a culture of first time resolution is prevalent
Lead and coach your team to ensure their broker and customer interactions are continually developed in line with the Hiscox sales coaching framework
Support and develop team members to ensure strong performers are stretched and appropriate action is taken against underperformance
Deliver a structured and tailored induction process for new joiners to the team
Work closely with colleagues in the PSC management team and the PSC Service Manager to ensure we are delivering the best service for our brokers.
Previous people management experience is preferable
Demonstrable drive, self-motivation and determination to achieve results
Outstanding communication and interpersonal skills combined with a proven track record of relationship management and customer focus
Track record of coaching & developing people to achieve their full potential
Strong influencing, negotiation and leadership skills
Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with the core values of Hiscox
Our must haves
Proven experience of leading a high performing team
Able to demonstrate experience of driving and measuring team productivity
Reputation of cutting edge thinking within a customer focussed and sales environment
Create an environment of trust and commitment to our customers, colleagues and stakeholders
Dedicated to aspiring and empowering others achieve their potential and celebrating success
Able to demonstrate your ability to spot sales opportunities and engage with the customer
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
If you would like to know more about the role, or you are having any difficulties with the application process please send your CV and the four-digit job ref number to [email protected]
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.