We are seeking to recruit an individual to join the EMEA N/E client service team in Willis Re. The successful candidate will handle proportional and non-proportional reinsurance contracts on behalf of our global client base. We require a pro-active and driven individual to ensure that new and existing accounts are serviced to the highest standards in order to enhance our service and continue to grow our business. This is an entry level role and previous experience is not required. Full training will be delivered to the successful candidate.
The Role - Prorata Account Handler/Excess of Loss Account Handler
Analyse all technical treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate
Processing and monitoring of client figures into our Eclipse system in line with specified key performance indicators and contractual conditions
Prepare presentations for client and markets including assisting those working on placement support by providing renewal information, statistics and any technical advice as required
Receive and action client's cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement and settlement
Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay
Build, develop and maintain strong client, third party and reinsurer relationships within assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our overseas offices as necessary
Work closely with own team to ensure effective delivery of client service to clients
Ensure internal, client and market correspondence is stored on E-filing and necessary documents attached to Eclipse
Support Accounting and Settlement colleagues to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies
Adhere to standard Group policies and procedures, including all applicable CEM and other regulatory requirements
Ensure contract records are accurately maintained within transactional broking system
Load market on to transactional broking system in accordance with contract requirements, ensuring all taxes and other deductions are recorded
Prompt and accurate production of final contract documentation
Ensure accurate processing of debit notes and closing instructions within the Willis Re timescales.
Ensure timely Bureaux submissions, track progress of the submissions and manage any XIS queries.
Manage any future contractual processing requirements by promptly chasing accounts due from clients where necessary
Prevent funding where possible by managing the Xchanging deferred instalment report for our clients
Minimise late signings, working to rebroke with sales team support as necessary
Manage onward settlement of premiums to reinsurers by reviewing operational systems and liaising with accounting and settlement department
Educated to A level standard or relevant industry experience as a minimum according to the role
Intermediate IT skills (Microsoft Office)
Exceptional Communication Skills (Written and Verbal)
Attention to detail
Ability to organise and prioritise
Ability to work in a team and autonomously; and general willingness to learn and grow
Ability to build strong working relationships with both brokers and clients
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