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Job description

Summary of Role

We are seeking to recruit an individual to join the EMEA N/E client service team in Willis Re. The successful candidate will handle proportional and non-proportional reinsurance contracts on behalf of our global client base. We require a pro-active and driven individual to ensure that new and existing accounts are serviced to the highest standards in order to enhance our service and continue to grow our business. This is an entry level role and previous experience is not required. Full training will be delivered to the successful candidate.

The Role - Prorata Account Handler/Excess of Loss Account Handler

  • Analyse all technical treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate
  • Processing and monitoring of client figures into our Eclipse system in line with specified key performance indicators and contractual conditions
  • Prepare presentations for client and markets including assisting those working on placement support by providing renewal information, statistics and any technical advice as required
  • Receive and action client's cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement and settlement
  • Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay
  • Build, develop and maintain strong client, third party and reinsurer relationships within assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our overseas offices as necessary
  • Work closely with own team to ensure effective delivery of client service to clients
  • Ensure internal, client and market correspondence is stored on E-filing and necessary documents attached to Eclipse
  • Support Accounting and Settlement colleagues to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies
  • Adhere to standard Group policies and procedures, including all applicable CEM and other regulatory requirements
  • Ensure contract records are accurately maintained within transactional broking system
  • Load market on to transactional broking system in accordance with contract requirements, ensuring all taxes and other deductions are recorded
  • Prompt and accurate production of final contract documentation
  • Ensure accurate processing of debit notes and closing instructions within the Willis Re timescales.
  • Ensure timely Bureaux submissions, track progress of the submissions and manage any XIS queries.
  • Manage any future contractual processing requirements by promptly chasing accounts due from clients where necessary
  • Prevent funding where possible by managing the Xchanging deferred instalment report for our clients
  • Minimise late signings, working to rebroke with sales team support as necessary
  • Manage onward settlement of premiums to reinsurers by reviewing operational systems and liaising with accounting and settlement department

The Requirements
  • Educated to A level standard or relevant industry experience as a minimum according to the role
  • Intermediate IT skills (Microsoft Office)
  • Exceptional Communication Skills (Written and Verbal)
  • Analytical approach
  • Attention to detail
  • Ability to organise and prioritise
  • Ability to work in a team and autonomously; and general willingness to learn and grow
  • Ability to build strong working relationships with both brokers and clients
  • Good time management skills

Equal Opportunity Employer

Job Sector
Customer Service
Job Position
Account Manager
Ipswich, UK Show on map
Post date
Closing date

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