Welcome to VERCIDA website.

Skip to main content
Enable Recite to make this website accessible

Profile completeness

Did you know that users who have filled in their profile details are 42 times more likely to get matched with the right employer?

security illustration Help us find the best workplace for you by sharing more about yourself. We will never disclose your information with others.

Job description

Provide a professional support function to assure the smooth running of governance and project boards, including preparing agendas, taking minutes and handling other ad hoc tasks in a professional manner and expected to work regularly with senior stakeholders across HMRC.

Play a key administrative role in the SOLS Modernising Justice project through building and maintaining cross government relationships, using project management knowledge to help maintain and push forward the project.

Day to day management of the SOLS Transformation & Governance intranet pages including liaison with the SOLS Communications Business Partner.

Manage the SOLS Transformation Mailbox on a daily basis, liaising with keyholders to ensure documents are completed fully and on time, and ensuring records of keyholder requests and responses are kept up-to-date and accurate.

Provide professional support and advice to other project managers, operational delivery, legal and accountancy colleagues to ensure that proper project management tools and techniques are applied.

Display a flexible approach to provide support across the team, demonstrating an ability to work at pace, adjusting priorities when required.

Assist in the departments work through the COVID-19 pandemic, with specific work around how SOLS staff return to offices and resume business as usual work functions.

Essential Criteria:

Two GCSEs Grade 4 or above (Formerly grade A-C if taken prior to 2017) in Maths and English (or equivalents)

Experience of working in a project management environment.

Desirable Criteria:

Experience in working on a variety (or range) of different priorities at once and how you were able to manage these pressures.

Experience in cross government work, with a specific look at stakeholder management.

Applicants who do, or wish to, work an alternative pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder before you submit your application. Candidates who do not agree their working pattern with the vacancy holder prior to applying may be rejected.

There will be a requirement to travel occasionally with possible overnight stays away from home.


  • Two GCSEs Grade 4 or above (Formerly grade A-C if taken prior to 2017) in Maths and English (or equivalents)


    We'll assess you against these behaviours during the selection process:
    • Working Together
    • Delivering at Pace
    • Communicating and Influencing


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

    If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance.

    Please also find attached 'Your little extras booklet' for further information.

    Things you need to know


    Successful candidates must pass a disclosure and barring security check.

    People working with government assets must complete basic personnel security standard checks.

    Selection process details

    This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

    We will be using your application to test the Experience and Behaviours elements of the framework.
    Your application will include:
  • A CV, to include experience over last three years including a summary of what you did in each role and any key achievements
  • A 250-word statement of suitability to include what you can bring to the role
  • A 250-word statement on each of the following Behaviours:
  • Working Together to include evidence of developing a range of contacts outside own team and identifying opportunities to share knowledge, information and learning. Offering support and help to colleagues when in need, including consideration of your own and their wellbeing. Changing ways of working to aid cooperation within and between teams in order to achieve results.
  • Delivering at Pace to include evidence of identifying who and what is required to ensure success, setting clear goals and areas of responsibility and continually assessing workloads considering individual needs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging.
  • Communicating and Influencing to include evidence of communicating clearly and concisely both orally and in writing. Taking time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money. Interacting with others in an enthusiastic way.

    Selection will be by sift and (if required) interview.

    In the event of a high number of applications, an initial sift will be conducted on the behaviour statement Working Together. If your application progresses to a full sift, the full application will be assessed.

    The interview process will be conducted on the All Behaviours listed as well as Strength based questions.

    There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well

    We appreciate that you may be worried about attending an interview at the present time. With this in mind and following the latest Government advice regarding COVID-19, all interviews for this vacancy will be conducted online, until the situation changes. Candidates who are successful at the sift stage and progress to interview will be given further information at that time.

    Sift and interview dates to be confirmed.

    Further Information

    Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

    A reserve list may be held for a period of 12 months from which further appointments can be made.

    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

    Security Update

    If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

    Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

    In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

    Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

    HMRC transformation

    In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC's applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

    Terms and Conditions

    Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave


    If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

    New entrants are expected to join on the minimum of the pay band.

    Reasonable adjustment

    If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

    If you need a change to be made so that you can make your application, you should:

    Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

    Feedback will only be provided if you attend an interview or assessment.

    Nationality requirements

    Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

  • Job Sector
    Job Position
    Estimated Salary
    £24,818.00 - £27,578.00
    Manchester, UK Show on map
    Post date
    Closing date

    How would you fit?

    Learn more about HM Revenue & Customs

    Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

    Articles you might like

    Other jobs in Government, Politics, EU

    You will receive an email with link to reset your password.

    Enter your new password