We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that's thanks to the talented and dedicated people who work with us. For us, 'social responsibility' is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you'll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.
With around one million customers, our retail business helps turn customers' pension savings into lifelong retirement income and our corporate business looks after our defined benefit pension schemes ensuring they are effectively managed to protect against risk and achieve their maximum potential.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.
Works with all other PMO roles, Heads of Pillar, Programme/Project Managers to provide PMO functions and services which will have a measurable impact on the effectiveness of the Change initiatives and deliveries.
Creates and provides essential Management Information (MI) to deliver the short and longer term business strategic objectives to enable Senior Management decision making. MI should be clear and appropriate for the target audience, information should be accurate, analysed with observations summarised before publishing.
Demonstrates best practice PMO functions and services to ensure a consistent and excellent level of service that means customer expectations are met consistent with what is communicated.
Reviews, challenges and evaluates activity within the Transformation Pillars, ensuring integrity of the overall model is maintained, making recommendations to the PMO Manager and Senior Portfolio Analysts where conflicts and contention exist.
Provides support and guidance for Junior Portfolio Analysts.
Ensures appropriate prioritising, planning, resourcing and contingency for customer issues are reviewed and tracked in the Pillars and escalation reporting is included in Portfolio MI.
Demonstrates flexibility and mobility to support changing customer needs and new ways of working (including but not limited to Agile development model, LEAN), along with actively supporting new portfolio/IT tools to enable new working practices.
Aware of the principles of Business Transformation and is able to translate these principles into PMO outcomes.
Ensure that the principles of Conduct Risk and Treating Customers Fairly (TCF) are embedded into your day to day operations to deliver good customer outcomes at all times. Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk.
Ideally, degree level qualification or equivalent
Required - P3O Foundation and Practitioner
Demonstrated experience in supporting best practice PMO functions and services. Knowledge of PMO/P3O functions and services.
Strong Excel MI reporting skills (power pivot, lookups, VBA).
Understanding and use of Microsoft Office and SharePoint.
Experience of using Portfolio Management tools.
Experience in supporting process change and understanding of process improvement models.
Understanding of Risk Management processes, Benefits Realisation planning and monitoring.
Excellent communications, interpersonal and presentation skills in order to influence internal and external stakeholders
Ability to self-manage and work in a dynamic environment
Strong collaboration skills including working with Project Managers, Business Analysts and Test Managers / Analysts.
The ability to manage and benefit from virtual meetings, with limited reliance on face-to-face meetings
The willingness to embrace new technologies and influence other parts of the business to adopt
The willingness and ability to work without the constraints of a fixed office or desk location, focusing on outcomes and benefits, rather than tasks and measures
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.
For more details, please contact Helen Brockbank - Resourcing Lead - firstname.lastname@example.org
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.