Willis Towers Watsons Watson's Technology and Administration Solutions (TAS) Business helps companies save money and improve service delivery while freeing HR to make strategic contributions to the business. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over one million participants.
Programme Titania is a large-scale, global initiative to significantly enhance the TAS pension administration system to become a Software-as-a-Service (SaaS) platform. The system is currently used to outsource pension administration to Willis Towers Watson. Once complete, the new SaaS platform will allow other pension administrators to licence the Willis Towers Watson technology platform to be able to administer pensions.
Our first client of the new platform is large, global financial services institution located in Hong Kong who administers pensions for millions of members. Project Titania is an initiative to drive the replacement of the bank's core administration systems to a new state-of-the-art administration platform designed to remove errors, increase overall efficiency and improve customer satisfaction.
The programme is broken down into eight work streams with over 400 Willis Towers Watson staff currently working on the programme across the UK, Hong Kong, Philippines and India.
Strategic Programme Approach
Advise and shape the programme's strategy direction, approach, activities, timings and deliverables.
Bring holistic understanding of the broader context (e.g. work stream activities, stakeholder needs, business integration, regulatory requirements for key target markets,) to provide input into the programme approach.
Develop an understanding of the needs of the key stakeholders as it pertains to delivery, cost, risk, etc. and using that insight to shape the programme delivery and approach.
Represent the WTW scope of work and programme needs.
Lead stakeholder engagement efforts in the programme (e.g. being the go-to person to liaise directly with the client and internal programme work stream leads (listening, negotiation and acting on stakeholder issues/topics).
Create a positive and collaborative stakeholder environment, and ensuring the right balance between collective and separate working (e.g.: identify the moments at which programme work should be joint or separate activities).
Engage the large, global, internal team to deliver to the best of its ability with a continuous improvement mind set.
Key escalation point for subject matter experts (SMEs) and work stream leads to maintain focus on programme delivery.
Oversight of work stream leads delivery of key contractual milestones (i.e. deep understanding of the tasks, progress, risks/issues and delivery readiness) - ensure that oversight is transparently shared with the Titania Project Management Office (PMO).
Focus on key the programme level issues that need ongoing focus on a daily basis.
Anticipate and resolve issues that may arise from either SMEs and/or work streams.
Understanding of programme financials, as they relate to the WTW scope of work - engage in monthly financial briefings.
Manage multiple work streams, across time zones, to align towards the overall programme goals.
Ensure development and maintenance of the integrated technology, data and business work stream human capital/people plans and dependencies.
Be responsible for the development and delivery of programme-wide communications plan across the delivery work streams and key stakeholders- both internal and external.
Manage the budget and forecast for the programme (multiple work streams and locations).
Ensure accurate reporting against plan and attend key governance forums, steering committees to represent WTW.
Ensure alignment of critical milestones across the work streams or projects and perform risk and schedule impact assessment for any technology schedule changes due to movement of any of the critical or interdependent milestones.
Primary escalation and management point for programme risks.
Act as the primary point of coordination between the work stream PMO and the various work streams; for example: Development, Quality Assurance, Data Migration and Target Operating Model.
Experience / Requirements
Proven leadership experience in managing large and complex programmes (ideally in Financial Services) across different time zones on a global scale
Senior level management experience of complex teams in a matrix organisation
Proven track record in managing and leading a global team of IT change professionals - project and programme managers, business analysts, portfolio managers, etc.
Able to collaboratively engage, and sustain, effective relationships with a diverse group of stakeholders and engage effectively with technical and non-technical teams at all levels
Excellent people manager
Experience of using a wide variety of methods including Waterfall, Agile (e.g. Scrum, DSDM, ASD, etc.), etc to deliver change
Excellent communication and presentation skills, both written and verbal. Able to communicate with a variety of client and internal stakeholders at all levels
Strong listening, stakeholder engagement and negotiation skills
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