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Job description

The continuing economic and social wellbeing of the UK depends significantly on the effective and smooth operation of customs processes to regulate and manage the movement of freight. The UK collects around £34 billion annually from Customs and Excise duties and Value Added Tax (VAT) on transactions at the border. In 2019, around £908 billion of goods crossed the border.

To ensure we continue to deliver seamless facilitation of goods following the UK's exit from the EU, IT systems changes must be fully scoped, planned and implemented. The HMRC Customs Declaration Service is now live and can handle all import and export declarations types enabling the seamless facilitation of trade.

The next challenges are that by December 2020, HMRC will need to make changes to the CDS service to support the UK leaving the EU at the end of the Transition Period. Then, in 2021, the service will need further enhancement to support new trade agreements and to handle significantly increased volumes of traffic.

This is an exciting opportunity to join the Chief Data and Information Officer (CDIO) group within HMRC. You will be supporting a large scale and radical transformation that will have a profound impact for both internal and external customers. HMRC has one of the largest IT estates in the UK, ranging from data analytics platforms to complex legacy systems. The breadth, variety and complexity of these systems and business processes they support are on a scale rarely seen in other global organisations.

The individual in this role will:
  • Lead digital delivery programmes for HMRC;
  • Build and maintain strong relationships with senior stakeholders across HMRC, HMT and Cabinet Office
  • Work seamlessly with the other functional units in CDIO to achieve flawless delivery;
  • Manage complex supply relationships and commercial issues affecting the changes to be delivered;
  • Be a champion for the development of project delivery skills and capabilities within CDIO.

    Key Responsibilities
  • Leading the delivery of IT Change for HMRC and managing relationships across a multi-supplier environment

  • Building and maintaining strong relationships with senior stakeholders across HMRC, HM Treasury and Cabinet Office

  • Working seamlessly with the other functional units in CDIO to achieve flawless delivery

  • Managing complex supply relationships or commercial issues affecting the changes to be delivered

  • Challenging supplier solutions, costs and timescales, to ensure the IT solution provides VfM

  • Championing the development of project delivery skills and capabilities within CDS

  • Leading, directing, motivating and managing the project teams undertaking IT delivery

  • Ensuring appropriate levels of project governance and control and providing timely and accurate progress reporting to meet stakeholders needs

  • Agreeing the critical success factors for the successful delivery with senior business stakeholders

  • Building business stakeholders' confidence based on strong relationships and trust

  • Playing a full role as a member of both the CDS, and wider HMRC, senior Leadership teams.

    To be successful in this role you will need to be an exceptional leader, multi-level communicator and a purpose driven technology influencer.
    Your proven strategic capabilities combined with extensive enterprise level experience within a highly regulated environment, will provide the basis for delivering both the short term business technology needs, as well as the long term HMRC legacy.
    An experienced CIO (Chief Information Officer), you will lead the change from an organisation underpinned by technology, to one that is technology service led, delivering some of the critical national infrastructures.

    In your application we will be assessing you against the following criteria;
    Seeing the Big Picture
    Having an in-depth understanding and knowledge of how your role fits with and supports organisational objectives and the wider public needs. Focusing your contribution on the activities which will meet Civil Service goals and deliver the greatest value.

    Building Capability for All
    Effectiveness in this area is having a strong focus on continuous learning for oneself, others and the organisation.

    Collaborating and Partnering
    People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.

    Managing a Quality Service
    Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.

    Leading and Communicating
    The ability to lead from the front and communicate with clarity, conviction and enthusiasm. It's about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.

    Specialist Knowledge & Experience
  • People in these roles will be expected to hold (or work towards) accredited IT qualifications at or equivalent to Diploma level. Also, to be members of the BCS & PDLA or equivalent, working towards membership of MPLA.

  • At least one professional Programme and Project Management qualification i.e. Agile; PRINCE 2; MSP and/or PDLA/MPLA are essential.

  • The job holder should have experience of successfully managing and delivering large scale IT change: this includes managing the delivery lifecycle and utilising their commercial awareness to effectively challenge external suppliers to ensure they are providing the best service against value for money.
  • SFIA Level 5/6 Experience in the Business Change domain is highly desirable. The individual will have a solid level of competence across all the SFIA skills categories, so that they can be a role model and strategic leader in IT for HMRC. Proven experience of Agile delivery is highly desirable.


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

    Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the department and wider Civil Service. It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you'll benefit from regular performance and development reviews to ensure this development is ongoing. As a Civil Service employee, you'll be entitled to a large range of benefits.

    This includes:
  • 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years' service. This is in addition to 8 public holidays
    This will be complimented by one further day paid privilege entitlement to mark the Queen's Birthday;
  • a competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; where your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire
  • flexible working patterns including part- time or time-term working and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours
  • generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers
  • interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle
  • the opportunity to use onsite facilities including fitness centres and staff canteens (where applicable)
  • occupational sick pay

    Things you need to know


    Successful candidates must pass a disclosure and barring security check.

    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

    People working with government assets must complete basic personnel security standard checks.

    Selection process details

    To apply for this post, you will need to complete the online application process which includes completing the application form as outline below.

    This should be completed no later than 23.55pm on 11th August 2020

    1. A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.

    2. A Statement of Suitability (no longer than two pages) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the criteria in the person specification.

    Failure to submit both (CV and Statement of Suitability) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.

    Please ensure that both documents contain your full name.

    Should you encounter any issues with your online application please get in touch with us on:
    Kamen.hulbert@hmrc.gov.uk If you do not receive acknowledgement of your application within 48 hours via the automated system, please contact us.

    A panel, including the hiring manager, will then assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the criteria set out in the 'Person Specification' section. Failure to address any or all of these may affect your application.
  • A decision is expected to be made week commencing 17th August 2020 all shortlisted candidates will be advised of the outcome shortly afterwards.

  • You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence. This may also include an exercise and presentation.
  • Full details of the assessment process will be made available to shortlisted candidates.
    The interviews will be held week commencing 31st August 2020
  • Regardless of the outcome, we will notify all candidates as soon as possible.

    Feedback will only be provided if you attend an interview or assessment.

    Nationality requirements

    Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

  • Job Sector
    Job Position
    Programme Management
    Estimated Salary
    £70,000.00 - £85,000.00
    Southend-on-Sea, UK Show on map
    Post date
    Closing date

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