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Job description

Main responsibilities

As a product manager you will:

  • Define, explain and iterate a product vision that is compelling to your users, team and stakeholders
  • Lead a multi-disciplinary team to deliver the product and iteratively improve it through several cycles
  • Develop an expert understanding of your users' needs and champion these in the delivery of your product
  • Set measurable goals for your product and report against these to demonstrate progress against stated benefits
  • Develop and prioritise the product backlog, creating user stories and making decisions based on evidence
  • Engage with a variety of stakeholders, flexing your style as appropriate
  • Engage with users and stakeholders through a range of channels to encourage take-up and use of your product
  • Support the vision, roadmaps and delivery of other products in your programme and HMRC
  • Play an active role in the HMRC and government product manager communities sharing your learning and celebrating progress made by other people and teams

    Skills and Knowledge required:

    We're looking for people with strong interpersonal skills who enjoy working in a user focused, agile environment. The ideal candidate will care about technology and users, and be passionate about product success.

    Person Specification

    It's essential that you have:

    - Experience of working in a product management role, or similar, leading teams of design, user research, development and content professionals in the delivery of digital products or services in an agile environment
    - Demonstrable experience of creating a compelling vision for a product and engage your teams and stakeholders in the development of that vision over time
    - Experience of using a variety of product management tools and techniques
    - Experience of engaging with users and identifying how their needs can be met by digital services
    - Experience of approaches to digital delivery, such as; user needs analysis, prototyping and continuous improvement
    - Strong verbal, written and visual communication skills that you are able to tailor to the needs of the audience
    - Experience in developing lasting stakeholder relationships, consistently delivering inspiring, engaging and meaningful messages about the products and services you have worked on
    - Proven ability to manage stakeholders, prioritising and managing business issues, expectations and needs
    - Strong negotiation skills and the proven ability to influence partners and stakeholders
    - Familiarity with the monitoring and reporting of measurable goals and outcomes

    It's desirable that you have:

    - Practical experience interpreting user data and feedback to design and implement channel shift strategies to move users from traditional to digital delivery channels
    - An understanding of new and emerging digital technologies and the opportunities they provide to improve the delivery of public services in the UK
    - Experience of engaging at a strategic level and playing a key role in setting organisational objectives
    - Experience of working on policy development, through the policy lifecycle.


    We'll assess you against these behaviours during the selection process:
    • Seeing the Big Picture
    • Managing a Quality Service
    • Leadership
    • Communicating and Influencing

    Technical skills

    We'll assess you against these technical skills during the selection process:
    • DDaT Capability Framework Skill- Agile working
    • DDaT Capability Framework Skill - Product Ownership
    • DDaT Capability Framework Skill - User focus



  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

    If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance.

    Things you need to know


    Successful candidates must pass a disclosure and barring security check.

    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

    Selection process details

    This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

    Sift and interview dates as well as the interview location to be confirmed.

    As part of the application process you will be asked to provide:

    - Your CV
    - Your employment history

    - A statement of suitability, which should demonstrate how you meet the product manager skills ensuring you give examples relating to your professional experience, referring to the essential and desirable criteria above (1000 words max).

    Applications will be sifted on the CV and statement of suitability.

    Following the application closing date, you may be invited to a face to face interview. The interview will be conducted by managers from HMRC and will ask questions on the Behaviours and questions that let you demonstrate your experience and technical skills relevant to the role using the Success Profiles.

    Further details will be included with the invitation to interview.

    Further Information

    New entrants are expected to join on the minimum of the pay band.

    Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers.

    A reserve list will be held for a period of 12 months from which further appointments can be made.

    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

    Security Update

    If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

    Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

    In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-Employment.Checks@cabinetoffice.gov.uk stating the job reference number in the subject heading.

    In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC's applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

    Terms and Conditions

    Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave


    If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

    Reasonable adjustment

    If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

    If you need a change to be made so that you can make your application, you should:

    Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

    In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-Employment.Checks@cabinetoffice.gov.uk stating the job reference number in the subject heading

    Feedback will only be provided if you attend an interview or assessment.

    Nationality requirements

    Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

    The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

  • Industry
    Job Sector
    Marketing & PR
    Job Position
    Product Management
    Estimated Salary
    £57,440.00 - £64,750.00
    Postal Code
    E14 4PH
    10 S Colonnade, Canary Wharf, London E14 4PH, UK Show on map
    Post date
    Closing date

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