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Job description

Job Description:
Position: Process Optimisation Specialist - Lean Six Sigma

Reporting to: Claims Operations Manager

Location: York


We are kicking-off our global Claims transformation programme in 2021! This is a new, and great opportunity for a skilled process and continuous improvement specialist to help us get it right. As part of this exciting and challenging agenda, we are looking for a passionate continuous improvement practitioner to support the global claims team. You will play a key role in mapping our ideal claims journeys and identifying opportunities for resource and process optimisation.


Support the delivery of group-wide complex projects. Manage scope and expectations of stakeholders and work with teams outside claims to deliver compliance-driven programmes.

Identify, scope and quantify improvement opportunities within claims. Partner with business functions to progress change initiatives based on priorities.

Map current claims journey and identify key stages and ideal paths. Present mapping in a logical and structured way, overlaying data flows when necessary

Work closely with claims teams across different business units. Facilitate workshops as part of project scoping, standardisation exercises and progress reviews

Assess existing processes thru the lens of digitisation and automation. Evaluate impact of potential innovative solutions

Analyse data to find root cause of issues. Build business case and provide recommendations to support claims transformation initiatives.

Support technology development by writing user stories and test scenarios

Collaborate with claimsMI to develop measures and controls around processes.

Undertake any other reasonable duties as may be required by Claims Ops - Intl Manager

Person Specification:

  • A few years experience in process improvement / continous improvement roles.
  • Familiarity and commercial experience with Lean Six sigma - green belt or better a plus.
  • At least 3 years' experience in complex process optimisation projects
  • Bachelor's degree (2.1 or above) ideally with focus on organisational management, operations or business management or equivalent work experience
  • Advanced skills in Visio or other process mapping tools. Ability to use project tools a plus
  • Ability to manage multiple competing priorities and demonstrated ability to thrive in fast-paced and unstructured environments
  • Intellectually curious, high energy, and strong work ethic
  • Able to navigate ambiguous situations, identify and solve for blockers with minimal guidance, know how to build cross-organisational partnership.
  • History of teamwork and willingness to roll up sleeves to get the job done.
  • Strong written and verbal communication skills
  • Background in Claims (Insurance company) preferred

At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

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