AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
Your future team
The UK Accidental and Health business is a market leader in the A&H product arena as well as an important growth engine for the broader UK business. It comprises two core areas Group and Individual. Within the group arena the UK business continues to grow year on year; driven by growing facility business and manual case underwriting. The UK group business is able to differentiate in a crowded market through its multinational capability, claims service, underwriting experience and unique travel assistance business.
As part of this growth we are now looking to hire an experienced Account Manager.
Your contribution at AIG
Develops & implements comprehensive protocols for new account implementation and manages results for optimum client/company satisfaction
Serves as the liaison between designated clients and operational units (training, systems, customer service, medical, etc.) to ensure all protocols are understood, expectations agreed and performance delivered; suggests improvements to existing processes and is responsive to account requirements
Participates in client-directed meetings, presentations and other events as requested and/or as deemed appropriate for account development and contributes content for client proposals, marcom and/or presentations
Conducts bi-monthly governance meetings with senior managers within AIG and facilitates implementation of protocols based on feedback
Provides quarterly utilization reporting to respective divisions
Leadership / Teamwork :
Demonstrates clear ability to work with others and promotes a collaborative environment that facilitates client and colleague development
Assures that operational staff interacts with all personnel and clients in a professional and appropriate manner in order to achieve the objectives of the department and company
Provides role model for departmental staff in accordance with all applicable company policies and procedures
General / Quality / Utilization Management:
Oversees onsite account/client meetings when appropriate
Directs the development and implementation of departmental/company policies and procedures relating to account implementation and management
Directs the development of quality benchmarks for account management and monitors progress, reporting results both locally and to the global team
Participates in the development of new/expanded client/staff training materials to ensure we achieve quality results for the company and to enhance the overall client experience
Ensures that staff receives appropriate training and education to enable them to achieve quality results for the company and to enhance their career growth
Supervision / Staff Development / Evaluation:
Ensures that department daily activities, productivity and performance-related issues are communicated to the PA management team
Leads account implementation and conducts regular account review meetings
Participates in senior management meetings
Actively participates in local management and team meetings serving as the client advocate
What we are looking for
Experience in a relevant operational environment within the insurance sector
Proven track record of winning new business including major accounts. (A well-developed personal pipeline of account relationships is preferable.)
Detailed understanding of personal accident insurance market including thorough understanding of distribution and critical success factors. Ability to understand customer needs and business drivers and apply this knowledge to drive sales
Well-developed sales management skills
Independent, energetic, self-starting, resilient and thrives in a challenging target-driven environment
Results focused, commercial acumen and customer centric mind-set
Excellent communication skills on all levels, ability to influence and coach
Well-developed planning organisational, presentational and budgeting skills
High level of negotiation and problem solving skills
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.