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Job description

Functional Area:
SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd

Your future team

The UK Accidental and Health business is a market leader in the A&H product arena as well as an important growth engine for the broader UK business. It comprises two core areas Group and Individual. Within the group arena the UK business continues to grow year on year; driven by growing facility business and manual case underwriting. The UK group business is able to differentiate in a crowded market through its multinational capability, claims service, underwriting experience and unique travel assistance business.

As part of this growth we are now looking to hire an experienced Account Manager.

Your contribution at AIG

Develops & implements comprehensive protocols for new account implementation and manages results for optimum client/company satisfaction

Serves as the liaison between designated clients and operational units (training, systems, customer service, medical, etc.) to ensure all protocols are understood, expectations agreed and performance delivered; suggests improvements to existing processes and is responsive to account requirements

Participates in client-directed meetings, presentations and other events as requested and/or as deemed appropriate for account development and contributes content for client proposals, marcom and/or presentations

Conducts bi-monthly governance meetings with senior managers within AIG and facilitates implementation of protocols based on feedback

Provides quarterly utilization reporting to respective divisions

Leadership / Teamwork :

Demonstrates clear ability to work with others and promotes a collaborative environment that facilitates client and colleague development

Assures that operational staff interacts with all personnel and clients in a professional and appropriate manner in order to achieve the objectives of the department and company

Provides role model for departmental staff in accordance with all applicable company policies and procedures

General / Quality / Utilization Management:

Oversees onsite account/client meetings when appropriate

Directs the development and implementation of departmental/company policies and procedures relating to account implementation and management

Directs the development of quality benchmarks for account management and monitors progress, reporting results both locally and to the global team


Participates in the development of new/expanded client/staff training materials to ensure we achieve quality results for the company and to enhance the overall client experience

Ensures that staff receives appropriate training and education to enable them to achieve quality results for the company and to enhance their career growth

Supervision / Staff Development / Evaluation:

Ensures that department daily activities, productivity and performance-related issues are communicated to the PA management team


Leads account implementation and conducts regular account review meetings

Participates in senior management meetings

Actively participates in local management and team meetings serving as the client advocate

What we are looking for

Experience in a relevant operational environment within the insurance sector

Proven track record of winning new business including major accounts. (A well-developed personal pipeline of account relationships is preferable.)

Detailed understanding of personal accident insurance market including thorough understanding of distribution and critical success factors. Ability to understand customer needs and business drivers and apply this knowledge to drive sales

Well-developed sales management skills

Independent, energetic, self-starting, resilient and thrives in a challenging target-driven environment

Results focused, commercial acumen and customer centric mind-set

Excellent communication skills on all levels, ability to influence and coach

Well-developed planning organisational, presentational and budgeting skills

High level of negotiation and problem solving skills

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Job Sector
Job Position
Account Manager
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about AIG

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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