A superb opportunity for a candidate at any level of their career to join Willis Towers Watson, one of the leading Third Party Administrators, as Pension Administrator in a challenging and rewarding role drawing on and further developing team working, mathematical and customer service skills. Day to day responsibilities include the administration of occupational pension schemes, dealing with new joiners, leavers, retirees and calculating renewals and member contributions. Full training is provided including new starter induction and further training thereafter. As an industry leader, we offer a competitive salary and excellent benefit package with opportunity for progression in terms of both personal and career growth and strive for excellence in all aspects of our service provision.
The role of Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes.
Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
Consistently provide a quality customer experience to clients/members.
Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader.
Deal with simple queries and requests by the use of standard letters and reference to procedures.
Recognise and escalate potential problem and potential complaint cases.
Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
Seek clarification where errors are made.
Monitor own workflow to ensure service levels are achieved.
Accurately perform manual calculations.
Know and live the firm's values.
Assist the wider team in more complex / project work when required.
Support colleagues for holiday cover and workload peaks.
Accountable for own development, identifying and raising any learning needs with Senior Administrator.
Update and maintain skills matrix.
Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
Develop knowledge of clients' pension schemes.
Build a relationship with the clients.
Be a point of reference for standard automated cases.
Able to work to a high level of accuracy.
Able to work well under pressure and meet targets.
Interpersonal skills to include good written and verbal communication.
Customer and quality focussed.
Grade 9-4/ Pass at C or above for Maths and English Language at GCSE or equivalent.
Experience in either DB or DC pensions administration would be an advantage.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.