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Job description





    Company Info

    We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that's thanks to the talented and dedicated people who work with us. For us, 'social responsibility' is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you'll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.


    Department Info

    With a team of over 400 people servicing over 2.8 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer's partner of choice.

    We're a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.



    Job Duties

    Oversee the day to day administration of pension, ISA and investment products administered on LGIM's digital platform. Ensure the requirements of the regulatory, legislative and legal frameworks the products are subject to are met in full. This will include regulatory and tax reporting processes, the design and delivery of statutory customer disclosures and oversight of operational processes that present a higher risk of rule compliance failure. Provide support to Customer Services teams by being a point of referral for queries and complaints that require in depth product technical knowledge.
    • Tax wrapper oversight- Responsible for ensuring that all Pension, ISA and other investment product and regulatory rules are effectively embedded in operational processes. Operate key controls that ensure regulatory compliance, proactively improving these to ensure continuous improvement and robust risk management.
    • The role is captured by the Training and Competency scheme, and it is your responsibility to take ownership for your self-development and demonstrate the level of competence and capability to meet the needs of the scheme.
    • Customer service support- proactively support customer support teams by providing a technical support capability, answering referrals and working with the Learning and Development team to devise product technical training where required.
    • Regulatory and tax reporting- Develop and oversee robust operational processes to meet all regulatory and tax reporting requirements. Ensure that all statutory customer disclosure requirements are met through high quality correspondence that is accessible and understandable to a broad customer base.
    • Regulatory change and horizon scanning- Proactively engage in industry/regulatory change issues, remaining fully up to date with changes on the horizon and share key insights with the wider Operations leadership team. Support regulatory change initiatives by personally owning and overseeing operational activity required to delivery change projects and maintain ongoing product compliance. Maintain contact/relationship with trade bodies and represent Legal & General where applicable at meetings and conferences, ensuring we have an industry leading product technical function.
    • Treating Customers Fairly (TCF)- we aspire to provide our customers with brilliant service experiences. You will be responsible for ensuring we meet our regulatory and legislative requirements, whilst still maintaining simple, intuitive customer journeys that help our customers make sense of their finances and decisions we ask them to make.


    Skills Required

    Experience working with Pension and Investment products, preferably in a technical department with an in-depth understanding of:
    • Pension tax rules
    • ISA tax rules
    • FCA handbook (COBS, DISP, T&C etc)
    • Regulatory change, proposition delivery, tax and regulatory reporting.

    Level 3 qualifications from the Charted Insurance Institute, Chartered Institute for Securities and Investments or equivalent are either required, or must be attained within 2 years of entering the role to meet the requirements of the Training and Competency scheme.


    Benefits

    Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

    For any further information, please contact Christine.Mitchell@landg.com



Industry
Insurance
Job Sector
Financial Services
Job Position
Pensions
Estimated Salary
£24,000.00 - £38,000.00 / year
City/Town
Cardiff
Address
Cardiff, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Legal & General

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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