As a Social Account Manager you will be expected to deliver high-quality social product to clients from strategy through to implementation and reporting. You will deliver proactive and innovative solutions within the platforms whilst establishing strong relationship with the social platforms.
You will liaise with the PPC counterpart for integrated response strategies and manage finances to ensure payments and client billing is done in an efficient manner.
Be the first point of call for your clients on social platforms including fielding their questions and proactively approaching them with new opportunities
To develop social media strategies ingrained in insight, and plans that ladder back to client's business and campaign objectives
To present strategies clearly and effectively
Understanding of online social metrics and their impact on client campaigns / objectives
Establish client friendly and efficient processes to manage their expectations and agency workflow
Ensure client's budgets are adhered to accurately through trackers and manage the billing process from media owner through to client billing
Grow current client investment in social platforms through testing and successful results
Initiate conversations with new/non-social clients regarding the opportunities for testing
Skills & traits
Experience & qualifications
Professional, hardworking, collaborative and confident individual who is bright, diligent, enthusiastic, proactive and able to use their own initiative
Must have capacity to work under pressure and be self-motivated
Demonstrate a clear willingness and ability to get on with people of all levels
Able to multi-task, have a good level of common sense and prioritise workloads
Have tact, good judgement and able to deal with confidential issues
Be solutions focused, forward thinking and exceptionally organized
Microsoft Office 365 proficient (Excel, Outlook, Word, Powerpoint, Teams, Hive etc)
Demonstrate proficiency in technical and customer-facing situations
We are Equal Opportunity employers
Our ambition is that we Reflect Real Britain in both our workforce and our work. We want to welcome remarkable people from a broad range of backgrounds who bring their diverse attitudes, opinions and beliefs into a culture where you are treated with respect and can be comfortable at work just being you. Embracing our differences results in a stimulating and inspiring environment where Reflecting Real Britain will lead to everyone viewing the world, our work and each other with fresh eyes.
We are keen to encourage applicants from people from all walks of life and we want you to be at your best throughout the recruitment process, please discuss any specific adjustments with your Talent Acquisition team member or if you would prefer, please reach out to [email protected] to just let us know (confidentially) how we can help you.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.