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Job description


Outline of the role

As a Social Account Manager you will be expected to deliver high-quality social product to clients from strategy through to implementation and reporting. You will deliver proactive and innovative solutions within the platforms whilst establishing strong relationship with the social platforms.

You will liaise with the PPC counterpart for integrated response strategies and manage finances to ensure payments and client billing is done in an efficient manner.

Key responsibilities:
  • Be the first point of call for your clients on social platforms including fielding their questions and proactively approaching them with new opportunities
  • To develop social media strategies ingrained in insight, and plans that ladder back to client's business and campaign objectives
  • To present strategies clearly and effectively
  • Understanding of online social metrics and their impact on client campaigns / objectives
  • Establish client friendly and efficient processes to manage their expectations and agency workflow
  • Ensure client's budgets are adhered to accurately through trackers and manage the billing process from media owner through to client billing
  • Grow current client investment in social platforms through testing and successful results
  • Initiate conversations with new/non-social clients regarding the opportunities for testing


Skills & traits

Experience & qualifications
  • Professional, hardworking, collaborative and confident individual who is bright, diligent, enthusiastic, proactive and able to use their own initiative
  • Must have capacity to work under pressure and be self-motivated
  • Demonstrate a clear willingness and ability to get on with people of all levels
  • Able to multi-task, have a good level of common sense and prioritise workloads
  • Have tact, good judgement and able to deal with confidential issues
  • Be solutions focused, forward thinking and exceptionally organized
  • Microsoft Office 365 proficient (Excel, Outlook, Word, Powerpoint, Teams, Hive etc)
  • Demonstrate proficiency in technical and customer-facing situations
  • Organised
  • Outgoing
  • Curious
  • Trustworthy


We are Equal Opportunity employers

Our ambition is that we Reflect Real Britain in both our workforce and our work. We want to welcome remarkable people from a broad range of backgrounds who bring their diverse attitudes, opinions and beliefs into a culture where you are treated with respect and can be comfortable at work just being you. Embracing our differences results in a stimulating and inspiring environment where Reflecting Real Britain will lead to everyone viewing the world, our work and each other with fresh eyes.

We are keen to encourage applicants from people from all walks of life and we want you to be at your best throughout the recruitment process, please discuss any specific adjustments with your Talent Acquisition team member or if you would prefer, please reach out to [email protected] to just let us know (confidentially) how we can help you.
Job Sector
Other
Job Position
Other
City/Town
London
Address
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Omnicom Media Group UK

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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