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Job description

Operational Resilience Consultant - 6 Month Contract

London, EC3M 3BD


QBE's European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd's and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

The Opportunity:

To aid and assist th e Risk Director, Operations and Business Continuity Manager to deliver activities identified in the Operational Resilience Framework implementation plan.

Your responsibilities for this role may include, but are not limited to:
  • Lead activities with business areas to map the dependencies of critical services and then agree the resilience of these dependencies with senior management.
  • Develop and agree with senior management operational resilience scenarios for the critical services.
  • Drive the setting and agreement of resilience tolerances and appetite for the critical services and obtain approval from Board committees.
  • Develop, implement and embed with senior management reporting dashboards for critical services.
  • Develop holistic reporting of the Operational Resilience Framework
  • Liaise with second and third line of defence for assurance on the Operational Resilience Framework
  • Develop and implement BAU model for Operational Resilience Framework
  • Challenge to ensure frameworks are appropriate for the level of risk and represent good value.
  • Ensure that frameworks are properly communicated to all relevant parties so that roles and responsibilities are clear.
  • Work with business representatives to help implement operational resilience requirements and  ensure that all risks are properly identified and planned for.
  • Develop, maintain and deliver training and awareness activities to increase understanding of operational resilience.
  • Keep up to date with changes to internal systems, procedures and personnel

Monitoring, compliance and reporting
  • Ensure identification, tracking and monitoring compliance with requirements.
  • Develop, maintain and review effective key data, MI and performance indicators
  • Analyse management information and produce standard and ad-hoc reports

You will need to be able to display you have the following qualifications and experience: 
  • Strong knowledge of general insurance and London market initiatives, infrastructures, processes and business practices.
  • Strong understanding of quality verification, validation controls, operational risk and the significance of audit interrogation.
  • Proven good experience in a business facing role.
  • Proven strong experience of handling data and creating high quality reliable reports, summaries, graphs or dashboards at various levels.
  • Experience of working in a flexible working environment.
  • Experience of working in a regulated environment and dealing with internal and external audits.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. Search for QBE on Vercida to learn more about our Diversity and Inclusion programmes and policies.

Number of Openings:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job Sector
Strategy & Consultancy
Job Position
Management Consultant
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about QBE

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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