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Job description


Do you have an analytical mind and an interest in tackling tax evasion?

If this sounds like you, then you could be a great Compliance Caseworker here at HMRC. This will be a desk-based Compliance Caseworker job in the Campaigns and Projects (C&P) team. There are 2500 people currently in C&P, and this figure is growing fast.

What will I be doing?

As an Officer (O) Compliance Caseworker, you will be at the forefront of delivering a high volume of cases, under a variety of different targeted compliance projects. Over time, you will build on your skills and knowledge across a wide range of taxes and risks.

You will be dealing with non-compliance through customer interaction using letters, email, web chat and phone calls. Tasks include challenging customers in telephone interviews, identifying compliance risks and performing any intervention activity required.

Full support and training will be provided to help you handle difficult situations with confidence. If you are eligible, you will also work towards a Public Sector Compliance Officer apprenticeship.

Working Patterns

The C&P team operate across a 7 day week and you will be employed on a 5 over 7 contract. This means you will be expected to work 5 days out of 7 days covering various working patterns, usually 37 hours per week. This includes some weekends and evenings (up to 8pm). Entitlement to unsocial hours pay may be allowable if the working hours are considered unsocial by HMRC. More details can be found in the candidate pack.

Part-time working opportunities (minimum 22 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accommodated.

Part time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.

Responsibilities
You don't need any existing knowledge or experience of tax in order to apply, but you'll have an interest in tackling tax evasion and helping our customers to get it right first time.

We are looking for the following qualities:

  • Strong communication skills - written and verbal, enabling you to effectively document and communicate the outcome of your investigations.
  • Analytically minded - you will enjoy critical thinking, data and information analysis, research, communication and problem solving.
  • Attention to detail - the ability to review information, figures and tax calculations thoroughly and accurately to identify compliance risks.
  • Resilient - flexible and able to move to new projects and priorities at short notice.
  • Focused - able to follow processes and guidance ensuring quality standards are adhered to.
  • Eager to learn - capable of developing the required level of tax technical skills to enable you to become a tax professional.

    Behaviours

    We'll assess you against these behaviours during the selection process:
    • Making Effective Decisions
    • Working Together
    • Communicating and Influencing


    Benefits

    Benefits

    As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:

  • Excellent training and career progression
  • Competitive pensions
  • Learning and development tailored to your role
  • A culture encouraging inclusion and diversity

    Things you need to know

    Security

    Successful candidates must pass a disclosure and barring security check.

    Selection process details

    This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability and Experience.

    We know applying for a job can be daunting, but try not to feel concerned, we really are a friendly team and are here to support you. To help prepare you, below is a rundown of what to expect during the selection process.

  • Application
  • Numerical Test
  • Verbal Test
  • Civil Service Judgement Test
  • Interview

    As part the application process you will be asked to provide your employment history under the section headed CV. It is important to note that we do not expect you to complete the CV in full, as the employment history is the only section of the CV we need you to complete.

    After submission of your application you will be invited to complete three online tests (Numerical, Verbal and Situational Judgement Tests). We recommend you have access to a desktop computer or laptop and somewhere quiet to do this. You must be successful at each stage to progress to the next test.

    We encourage you to complete the online tests as soon as possible as there will be no technical help or guaranteed assistance with online tests after 1.30pm on Tuesday 9th June.

    The online tests for this vacancy are not timed and there are no restrictions on how long you take to complete them, but they must be fully submitted before 3.00pm on Tuesday 9th June.This is important as we don't want you to miss out on your opportunity.

    Guidance for the online tests will be available when you are invited to take part. The tests are administered online and accessed via the CS Jobs website.

    HMRC will then review the number of candidates who have passed all 3 tests. As we often receive a very high level of applications, we reserve the right to raise the pass mark on the online tests to determine how many candidates we invite to interview.

    Important: Following the government's latest social distancing measures, we are working to keep disruption to a minimum. We have implemented new ways of working to support our recruitment, however this may mean it runs over a longer period to manage the new process carefully.

    As things evolve, should you successfully pass our online tests, although this may not be immediate, we could still invite you to interview. Depending on government guidelines in place at the time, these will be conducted remotely or in person. In addition, if you are successful on the online tests, you will be placed in our holding pool in strict merit order.

    Reasonable Adjustment

    If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

    If you need a change to be made so that you can make your application, you should:

    Contact Government Recruitment Service via volumerecruitmentHMRC.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

    Security

    Please ensure you read our security guidance and information before applying for the vacancy.

    Further Information

    HM Revenue & Customs is currently going through an exciting ten-year transformation programme to create a tax authority that constantly evolves and grows to ensure we remain fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work. Please ensure you read the online details of our office and location changes to see how this could affect you.

    Terms and Conditions

    Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder.

    Pay

    If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

    New entrants are expected to join on the minimum of the pay band.

    Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers.

    Nationality requirements

    Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

    Working for the Civil Service

    The Civil Service Code . sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

    The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

    Apply and further information

    Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

    For more information and guidance on working in HMRC please visit our website .

    A reserve list may be held for a period of up to 12 months from which further appointments can be made.

    Feedback will only be provided if you attend an interview or assessment.

    Nationality requirements

    Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

  • Industry
    Government
    Job Sector
    Financial Services
    Job Position
    Compliance
    Estimated Salary
    £24,818.00 - £27,578.00
    City/Town
    Newcastle upon Tyne
    Address
    Newcastle upon Tyne, UK Show on map
    Post date
    Closing date

    How would you fit?

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