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Job description

Do the right thing for our customers, our company and your career.

Global Network Operations (GNO) is responsible for running American Express' core transaction processing platforms, defining the rules and regulations for how members of our network will interoperate with each other, and creating network products and capabilities that will help unlock commerce for the company. Today, the global breadth of this team enables it to serve issuers and acquirers in over 90 markets, authorizing and settling nearly $1T of charge volume annually.

The Software Product Owner role is an opportunity for a motivated high performer to become part of this rapidly evolving and growing business area with a specific focus on the utilization of Tokenisation to support the delivery of digital products. The Software Product Owner will report into the Director of Digital Network Platform and Product Delivery, partnering with a Technologies scrum team to deliver business priorities.

Key Responsibilities

  • Act as Software Product Owner owning the delivery of critical capabilities
  • Work with other product owners, deployment teams and technologies to ensure product vision is met
  • Act as the subject matter expert and go-to person for Payment Tokenisation within Amex
  • Utilize agile tools and techniques to drive successful delivery: writing user stories, attending ceremonies, leading PI planning, etc.
  • Provide consultancy to business partners to ensure that processes, capabilities and platforms are utilized appropriately
  • Partner with Product Teams to understand capabilities to prioritise and document into a backlog with clearly defined features and user stories

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Salary: Competitive
Open date: 30/09/2019

Closing date: 27/10/2019


  • Demonstrable expertise in Card Security and specifically EMVCo Payment Tokenisation specifications
  • Strong working knowledge of American Express digital products
  • Must have prior experience in a software product owner role
  • Proven experience in Agile Scrum and SAFE framework
  • Very strong analytical skills with proven ability to drive output aimed at developing insights and recommendations for senior management decisions
  • Excellent oral and written communication skills with the ability to interact effectively with diverse audiences across Business and Technical teams
  • Self-starter able to work independently, with exceptional problem solving, critical thinking and organizational skills
  • Proven ability to adjust quickly to shifting priorities, multiple demands and ambiguity
  • Ability to employ strategic thinking and develop capabilities that can be re-used
  • Experience driving results and collaborating in a cross-functional and global environment
  • Flexibility in supporting various time zones, as role supports global initiatives

Why American Express?

There's a difference between having a job and making a difference.

American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).
Job Sector
Transport & Logistics
Job Position
Burgess Hill
Burgess Hill, UK Show on map
Post date
Closing date

How would you fit?

Learn more about American Express

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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