Job description On Thursday 21st November we're opening our doors between 4pm - 6pm to give you a chance to find out more about starting your career as a Mortgage Consultant within Nationwide Now. Apply now to reserve your place.
We need: • Mortgage Consultants in Bournemouth as part of our Nationwide NOW department. • Basic Salary £27,484-£39,699 a year (based on experience) on a permanent contract • Full-Time (35 hours) and Part-Time (Flexible) applicants are welcome • Recruitment Evening is for current and future vacancies
Working Pattern: Monday - Friday 8:30am - 4:30pm - Every other Saturday (8:30am - 3pm) with a day off in the week when you work a Saturday.
There are few things more rewarding than hearing the appreciation in someone's voice when you've helped them with some amazing customer service. It's one of the things about Nationwide that people love the most. Now - what if you could actually see our members when you're helping them? Imagine the difference that could make, not only to them but also to you? Who we're looking for Nationwide Now has introduced the latest and greatest video technology. As a Mortgage Consultant, you can now video link to branches and talk to members directly. You can communicate more clearly, understand each other more fully. You can see the people, you can see the smiles. And they can see the real you, too.
Our people love it. If you've got great people skills, we think you'll probably love it too.
Who we're looking for: • Someone customer focused; our customers are important to us and we want to make sure they feel valued and at ease; whether they are first time buyers or current mortgage holders looking for further advice.• Someone that is an excellent communicator with the ability to make a potentially complex process, simple and easy to understand, allowing our customers to make well informed decisions. • Someone self-motivated and goal driven with a desire to achieve and exceed.
As a minimum requirement you'll: •Be fully CeMAP qualified • Have face to face experience working within the mortgage industry
It would be nice if you also had: • Excellent rapport building skills • Time management skills
Following the introduction of the Individual Accountability Regime (known internally as Strengthening Individual Accountability) we will require all successful candidates for roles that fall within the regime to undertake enhanced pre-employment screening checks. To find out more about the Individual Accountability Regime and further information about the pre-employment checks required, please click here.
Please note, pre-employment screening checks will only be conducted with your consent after the point of verbal offer and this will also apply to internal candidates moving into this role. What you'll be doing Working in our contact centre, you'll be video linked to a customer in one of our branches. You'll be guiding customers through our range of award winning products and spotting opportunities to make a real difference.
Creating informative but relaxed conversations are essential for this job. This will enable you to match each customer with the correct and most suitable product.
Being a team player, you'll be keen to share your knowledge with colleagues and customers alike. However, you'll be equally as keen to make the most of your own talents.
With employee development in mind, a Team Manager will coach and support you to ensure you're able to build a successful career and take advantage of the extensive rewards on offer.
Apply now The extras you'll get Here, you'll be valued, recognised and rewarded. We aim to give all our people a good work-life balance, so you'll have access to your working schedule in advance. We also offer life insurance, a company-contributing pension and an excellent recognition and rewards scheme.
When you put a lot in, we think it's only fair that you should get a lot out. That's why in addition to your salary, you'll be rewarded with a host of other benefits: •24 days' holiday + bank holidays • The ability to 'buy' another 10 days' holiday • Benefits scheme giving you access to discount vouchers at various retail outlets • Access to loads of training to help you progress and develop your career • Pension scheme where if you pay in 7% we'll top it up to 23% • Life assurance worth 8x your salary
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Why work for us?
At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you'd like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.