Job description • Location: Northampton• Salary: £16,380 annually, plus performance-based bonus and employee benefits• Permanent, full time contract, working 35-hours per week• Level 3 Advanced Apprenticeship over a period of 12-18 months• Start date: 30th September 2019
As an apprentice within our Relationship & Distribution community, you'll work as a Member Consultant within an interesting, dynamic and fast paced team whilst studying towards a Level 3 Senior Financial Services Customer Advisor.
This Apprenticeship can lead to further professional development, leadership and specialist roles as well as opening a career path with the world's largest Building Society. We're looking to discover talent for the future in this business area through this progressive role.
Please ensure you apply early, due to the popularity of our apprentice schemes we will close roles before the application deadline when sufficient numbers of applications have been reached. Who we're looking for As a minimum requirement, you'll:
• Have achieved GCSE Grade C / 4 or above in English Language & Maths • Pass the online assessments• Need to be living in the UK• Be enthusiastic and keen to continuously learn and improve• Show excellent communication skills both verbally and written • Be a good team player
It would be nice if you also had:
• Relevant experience in a customer facing environment• Good attention to detail and adherence to processes and procedures• Good verbal communication skills with the ability to engage effectively with customers What you'll be doing As a Member Consultant you can expect to:
• Take full ownership of customer complaints, assessing the nature and complexity of them and conducting thorough analysis and investigation to determine an appropriate course of action and resolution• Engage with both the customer and stakeholders across the Society and interrogate relevant systems to establish the merits of each complaint. Maintains high quality communications with customers, colleagues and stakeholders, ensuring they are fully informed, delivering fair outcomes• Identify financial, emotional and other impacts suffered by customers and agrees compensation payments or other forms of redress in line with the regulatory framework• Maintain comprehensive accurate records throughout the complaint lifecycle, including clear documentation, detailing issues, investigation outcomes and actions taken to support trend and root cause analysis and ensure a seamless handover in the case of escalation.
Whilst on the apprenticeship you'll have the opportunity to do all the tasks required as a team member and have all the coaching and support that you need to ensure that you are continuously learning and improving in your new job. In addition to your new role, we will provide a full company induction, on the job training, development and support from Nationwide as well as your own Apprentice Training Provider Assessor.
Apply now The extras you'll get • Access to training to help you progress and develop your skills and career• Get you involved with real business projects with stretching goals• Provide you with professional qualifications• Pension scheme where if you pay in 7% we'll top it up to 23%• Life assurance worth 8x notional your salary• Accident cover worth 3x notional salary• 24 days' holiday plus bank holidays• The ability to 'buy' up to 10 days more holiday• Flexible benefits scheme giving you access to discount vouchers at various retail outlets• Access to an annual performance related bonus scheme
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Why work for us?
At Nationwide, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you'd like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.