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Job description

Legal departments are facing significant pressure to demonstrate greater efficiencies and value. New regulations, technologies and events are prompting legal departments to explore new ways to optimize their functions, reduce costs and provide value to the overall organization. Legal operations in general, and managed services in particular, is one of the fastest growing segments of the legal services market, estimated to be worth over USD3bn.

The investment in legal operations is at the center of the growth strategy for EY Law, as part of an integrated set of 'Enterprise Legal Services' which addresses the complex advisory and operations needs of the modern legal department and puts EY's multidisciplinary offerings at the disposal of General Counsel.

Within our Enterprise Legal Services, the EY Legal Function Consulting (LFC) team is dedicated to helping companies assess the complexities of delivering value and managing risk in their corporate legal functions through the improvement of people, process and technology. This is an exciting time for LFC, as we build out our practice across EMEIA and we are looking for the right people with the right skills and proven delivery experience to be part of this ambitious strategy.

The LFC team is part of EY's EMEIA Tax Center (ETC), Legal being a sub-service line of Tax at EY. The ETC is unique to EY: we are the only Big 4 professional services firm with a dedicated center of excellence focused on delivering exceptional client service across borders. Our 570 talented ETC professionals are based in 21 countries across Europe, the Middle East, India and Africa (EMEIA), and work with clients across the area, regardless of our location or theirs. We provide specialist law, tax, business and technology expertise to address clients' most pressing challenges in an exciting, dynamic tax and business environment, through a broad range of innovative service offerings.

The opportunity

Many client professionals are never trained on building effective legal departments and rely on experts on the LFC team to bring best-in-class ideas and provide the insight and experience on how to implement solutions focused on helping clients improve how they operate their legal function. Nearly all our projects are carried out in a teaming environment at client sites with client personnel often fully involved.

You will get to work with the client legal teams at some of the world's most significant companies and play a pivotal role in re-shaping the delivery of legal services for the future. Team members serve as business advisors and assist clients in transforming their legal processes from investigation phase to full implementation.

As a Senior Manager, you will be driving these programmes , shaping the deliverables , client relationships, and wider team, with the support and coaching of our directors and partners. You'll also be involved in developing proposals and bids, and you will contribute to EY thought leadership and internal operational initiatives .

This will include:
  • Managing an engagement team of between 3 - 15 Consultants, Senior Consultants and Managers
  • Owning relationships with key client stakeholders
  • Day-to-day management of client engagements, ensuring EY is delivering high quality output for the client
  • Engaging with client sponsor(s) on content and process throughout the engagement
  • Shaping and developing the engagement output - proficiency in MS PowerPoint, Excel and visualisation software packages such as Visio and PowerBI
  • Creating an inclusive culture throughout the team and within engagements
  • Developing our business - identifying opportunities within existing clients and driving sales activity
  • Working closely with wider EY teams - across Legal, Advisory, Tax, Transactions and Assurance to bring the best of the firm to our clients
  • Developing a community within the team - owning / developing an offer, or other internal practice build initiatives such as Learning, Operations, Resourcing, Recruitment, etc.
  • Counselling a number of Senior Consultants to provide career direction and advice


Your key responsibilities

Major areas where the group provides assistance include:
  • Operating model assessment, design and transformation - assist the client in identifying improvement opportunities and developing responsive organization operating models and metrics.
  • Process and Controls Enhancement - design effective and controlled processes with enabling technologies to increase efficiency and reduce risk.
  • Resourcing Strategy - external resourcing profile and spend analysis; developing criteria for the segmentation and allocation of legal work between internal and external resourcing models, metrics and frameworks for effective service management
  • Technology optimisation - Assist the client in leveraging technologies they already have to improve processes, controls and data management (e.g., Case Management, Matter Management/ eBilling, CLM, IP, eDiscovery/Legal Hold, Document Management Records Management)
  • Legal technology consulting - assist the client in evaluating, selecting and implementing third party legal technology solutions that will bring faster and more efficient processing (e.g., KIM, Onit, Team Connect, RelativityOne).
  • Technology innovation - applying knowledge of emerging technologies to assist the client with opportunities to leverage RPA, AI, Self Service workflows, etc. to drive efficiencies and overall cost reduction across the legal function.

Skills and attributes for success
  • A track record of transformation programme delivery within an in-house legal department or related function in either an external management consulting or internal Management role
  • A vision and passion for finding better ways of working and shaping the future of the corporate legal function to provide a better environment for lawyers and the most effective and efficient legal service delivery to their clients and stakeholders
  • Demonstrated ability to identify and address client needs, develop client relationships and define resource requirements, project workflow, budgets, billing and collection
  • Excellent managerial, organizational, and verbal/written communication skills

To qualify for the role, you must have
  • Experience as a practising lawyer, preferably in-house
  • Bachelor's degree and at least 8 years of related work experience; Law, Information Systems, Business, Data, Finance, Accounting fields of study preferred.
  • Relevant experience in one or more of the following specialty areas: a) Legal Department Operations, including process optimisation, technology and transformation; b) Legal Knowledge and Information Management; c) Legal Project Management; d) Legal Vendor Management

Ideally, you'll also have
  • An extensive network and personal thought leadership profile within the legal operations and in-house legal community
  • Experience of working at or with alternative legal service providers
  • Excellent skills in presentation, visualisation and data software packages such as MS Powerpoint, Visio and PowerBI

What we look for

This role demands demonstrable delivery and execution experience in legal operations and the ability to develop those skills in others as we build the team, not merely a theoretical appreciation or developing interest in the subject matter. We need someone who can be immediately credible with clients and in the wider market and lead on some of our most challenging client projects, collaborating with senior EY leaders in other specialist areas and managing teams of talented junior professionals. The right candidate will be extremely self-motivated and able to work autonomously as well as being creative and collaborative by instinct.

What working at EY offers

We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that's right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a b etter working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Build your legacy with us.

Apply now.

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