The Team Our award winning Learning and Development (L&D) Department designs and delivers business skills and personal development programmes to partners, associates, business services and secretaries globally. The aim of the department is to help the firm meet its strategic and operational objectives by ensuring that our people have the knowledge and skills they need to excel. Thus the training we design is based on acknowledged best practice and the latest thinking in leadership, management, business development and personal effectiveness. Our training is organisationally specific incorporating the firm's values, culture, practices and procedures. The department also provides tailored business skills and personal development programmes for the firm's clients.
The Role The position is based in London and will report to the L&D Practice Manager. The post holder will work closely with colleagues in the London office, those in our Global Service Centre (GSC) in Manilla and the EMEA, Australia, South Africa, Canada and US regions. Responsibilities include but are not limited to:
Acting as the primary point of contact for administration queries from all offices and the GSC
Providing back-up support (in the event of sickness and pre-scheduled absences) to the L&D Practice Manager in the areas of clie...
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Providing back-up support (in the event of sickness and pre-scheduled absences) to the L&D Practice Manager in the areas of client training and global programme delivery and management
Leading the drive for quality. Collaborating with the senior L&D coordinator and coordinators to ensure that appropriate standards are set and maintained
Completing monthly audits of our systems and processes to ensure that they are updated by the coordinators on a consistent basis to support quality reporting
Proactively providing the Leadership Team and Practice Manager with project updates
Requesting workload analysis and reposts, reviewing them and taking corrective action where necessary
Identifying and bringing to the attention of the Practice Manager any administration performance gaps so that they can be addressed promptly
Identifying and discussing with the Practice Manager any process deficiencies and omissions prior to resolution
Acting as knowledge lead on the SRA Continuing Competency Regime keeping coordinators and the Learning Systems Manager up to date on changes in regulations
Assisting with the organisation of departmental away days by helping to produce budgets and approval applications
Producing ad-hoc costings and budgets as requested
Assisting coordinators where required with course room set up in advance of sessions
Coordinating the Qualified Lawyers Transfer Scheme (QLTS) applications sign off process
Proactively reviewing and instigating changes to the training policies
Maintaining a record of external coaching by recording sessions and undertaking quality audits with coachees to check that sessions have taken place
Line management of Senior L&D Coordinator and L&D Coordinators. Help to raise performance by providing praise, developmental feedback and coaching on tasks through conducting regular catchups
Conduct interviews for the team, following the department's recruitment processes to ensure high caliber candidates are hired
Ensure that new joiners have a balanced portfolio of work enabling performance during the probation period (and beyond) to be accurately assessed. Inform the Leadership Team of any performance issues early so that they can be addressed appropriately
Monitor and authorise holidays and absences, referring to HR where necessary
Global Service Centre (GSC) required support
Being the primary point of contact for advice and guidance on L&D-related administration queries internally and for the GSC team
Being a "subject matter expert" and fully supporting the transfer of knowledge to the GSC
Being the initial point of contact for any escalations regarding work undertaken or feedback, escalating to the line manager where appropriate
Carrying out quality checks on work produced by the GSC and providing feedback as appropriate.
Primary responsibility for compiling reports and workload analysis
Proactively requesting feedback on work completed from within the business in order to report on the level of support being provided by GSC
Helping to identify any training gaps/development areas based on work requests being received/sent to the GSC
Looking at process efficiencies and identifying areas for improvement
Learning Management Systems (LMS) required support
Becoming the Learning Management System (LMS) Super User (Expert) and use knowledge to review processes in light of the LMS implementation. Making improvements for increased efficiency and effectiveness
Becoming a process owner for co-ordination team's work with the LMS and other areas of the practice
Coordinating and attending monthly issue review meetings with IT Service Desk Manager
Managing the LMS process for L&D training programmes as assigned
Optional development opportunities - by arrangement
Update materials for the induction held each week and deliver from time to time a 1 hour module on the programme.
In partnership with the Diversity and Inclusion team, manage the parent's transition coaching programme.
In collaboration with the L&D Manager and the diversity & inclusion team, run team building activities on PRIME (insight and inspire) work experience programmes.
In collaboration with the trainee recruitment team, run team building activities for the Trainee Solicitor Vacation Scheme.
Researching and running team building activities during phase one of the Professional Skills Course (PSC)
Skills & Experience Required
Essential (E)/Desired (D)
5+ years' experience within an L&D team (E)
Strong Academics (E)
Proven line management experience (E)
Ability to operate in a friendly, client focused, professional and discrete manner at all times (E)
Ability to engage with key stakeholders and deal with people at all levels within the organisation (E)
Strong team player (E)
Flexible and adaptable approach (E)
Confident and fully competent with IT/use of Microsoft packages. (E)
Excellent written and verbal communication skills (E)
Proactive and positive approach with a "can-do" attitude (E)
Meticulous attention to detail; always striving for high quality and continuous improvement (E)
Highly organised and effectively manages time & priorities (E)
Ability to work effectively under pressure (E)
Solution orientated and takes initiative (E)
Demonstrates sound commercial awareness (E)
Experience of reporting and budgeting processes (E)
Strong project management skills (E)
Experience in a legal or other professional services environment (D)
Experience and knowledge of L&D /LMS system (Cornerstone) and best practice approaches (D)
Ability to think creatively (D)
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