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Job description

You will:

• share responsibility for the transformation of digital services at BEIS.

• have a vision for BEIS services and communicate this to digital and policy teams.

• be a digital ambassador for BEIS, helping to drive change in the department and raise digital awareness among technical and non-technical staff.

Key Responsibilities:

• Plan a wide range of user research activities to support the design, development and continuous improvement of complex services.

• Recruit participants, prepare discussion guides, design test tasks and moderate research sessions.

• Communicate user research findings to the team and wider organisation, helping them to develop a deep understanding of users and their needs.

• Lead the analysis of user research data, working closely with product managers, designers and developers to turn research outputs into actionable insights leading to improved services.

• Build the department's research capability by fostering a culture of team involvement in user research and mentoring junior user researchers.

• Lead the user research community of profession, which includes day-to-day line management and development of two junior user researchers.

Essential Criteria:

• In-depth experience of user research, including strong working knowledge of a wide range of user research tools, methods and analysis techniques.

• Experience of helping teams to adopt user-centred service design and agile delivery practices.

• The ability to understand the complex problems a team is trying to solve, and align user research activities to inform decision making and action.

• Experience of presenting user research findings in a wide variety of formats and contexts.

Desirable Criteria:

• Previous experience working on government digital services.


We'll assess you against these behaviours during the selection process:
  • Leadership
  • Delivering at Pace
  • Making Effective Decisions
  • Communicating and Influencing



BEIS offers a competitive mix of benefits including:

A culture of flexible working, such as job sharing, homeworking and compressed hours.
Automatic enrolment into the Civil Service Pension Scheme.
A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
Access to a range of retail, travel and lifestyle employee discounts.

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

As part of the application process you will be asked to complete a CV. Further details around what this will entail are listed on the application form.

Candidates will be sifted on behavioural statements and CV.

In the event of a large number of applicants, applications will be sifted on the lead behaviour (Leadership). Applicants will be expected to demonstrate the essential role requirements within the application behaviour responses.

Sift/interview dates and location Subject to change

Week of Sift: Late April or Early May
Week of Interviews: Late April or Early May
Interview Location: 1 Victoria Street, London

The interview will consist of behaviour questions.

Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.

Other Information

If successful and transferring from another Government Department a criminal record check maybe carried out.

A reserve list may be held for up to 12 months from which further appointments can be made.

Any move to the BEIS will mean you will no longer be able to carry on claiming childcare vouchers.

BEIS does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

New entrants are expected to join on the minimum of the pay band.

Please note that BEIS does not hold a licence to sponsor visa applications.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via beisrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you have a hearing impairment, a Language Service Professional.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-Employment.Checks@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Job Sector
Job Position
Estimated Salary
£52,075.00 - £58,800.00 / year
London, UK Show on map
Post date
Closing date

How would you fit?

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