HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 5 million business customers.
The HMRC third party tax software and application programming interface (API) strategy is key in supporting our direction of travel, providing a flourishing API economy as we aim to be the most digitally advanced tax administration
As a Lead IT Service Manager for the Software Developers Support Team (SDST), you will have the unique opportunity to work on and lead your teams on some of the largest and most critical digital transformation programmes, such as the Customs Declaration Service (CDS) and Making Tax Digital (MTD)
SDST is accountable for the development and operational support to external software developers and API consumers who use HMRC JSON and XML APIs to develop and operate their software for customers (Individuals, Businesses, Organisations, Traders, and their Agents to exchange tax and duty related data.
As a Lead IT Service Manager you will be responsible for a portfolio of API services, supporting both internal HMRC teams to develop, deliver and operate their API services and external API consumers and developers who consume the APIs and develop and operate their software for customers.
This is a critical role as customs APIs are changing to comply with a major customs transformation programme and some existing APIs could...
Before you apply, we encourage you to learn more about HM Revenue & Customs
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This is a critical role as customs APIs are changing to comply with a major customs transformation programme and some existing APIs could also change to support EU exit.
You will lead your multi-disciplinary teams using Agile principles to support the development and operations of the CDS and MTD (VAT) services, HMRC's most important and high profile transformation Programmes. You will work with the Programmes to support the development and delivery of the API services to be consumed by community service providers (CSPs) and other software developers and third party organisations.
You will work in partnership with the Digital Relationship Management Teams and the API Platform Teams in order to align priorities and deliver the best possible service to our API consumer customers.
This is an exciting time to join an organisation that probably doesn't work how you'd imagine a government organisation would. Take a look at our recent blog 'Why work for HMRC Digital?'.
As a Lead - IT Service Manager for SDST, you will:
Guide your teams to deliver the team's vision and engage with stakeholders to adapt and develop the vision over time
Devise and iterate with your team your team's service roadmap and backlog and be a champion for user needs - ensuring user needs are at the heart of your service support design, delivery and management
Lead the development and operational support to external software developers for a portfolio of new and existing APIs
Develop an expert understanding of external software developer needs and champion these in the development, delivery and management of your API service portfolio
Work closely with internal business and API development teams to ensure services delivered meet the needs of API consumers
Set up and run a live support model for CDS with key service level agreements
Ensure APIs are delivered with relevant service and operational level agreements in place
Ensure APIs are delivered to our API Standards and Principles
Play an active role within the SDC senior leadership team, contributing to HMRC's APIs Strategy and how this support's and aligns with HMRC's wider Strategy
Share your learning and celebrate successes by other people and teams
The post is based in the Yorkshire Digital Delivery Centre in Shipley, but some travel to Southend, London and other HMRC offices and locations will be required with some overnight stays.
We're looking for dynamic people with strong leadership and interpersonal skills who enjoy working in a fast paced, user centric, agile environment. The ideal candidate will be passionate about meeting the needs of our users, be creative and innovative to deliver the best services we can for our users.
Understand users and identify who they are and what their needs are based on evidence
Experience of successfully leading the development, delivery and operations of services with and through others
Identify, analyse, manage and monitor relationships with and between stakeholders. Clarifies mutual needs and commitments through consultation and consideration of impacts
Able to visualise, articulate, solve complex problems and concepts, and make disciplined decisions based on available information
Take ownership of problems and proactively resolve technical problems
Maintain focus on the whole life of service delivery - designs, develops, delivers and operates
Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact.
Takes management information and consolidates agreed key performance indicators into product or service measures that underpin service management of a specific product or service
Working knowledge of customs services
Working knowledge of VAT
Working knowledge of developing, delivering and supporting API services
Experience of using data to create, track and monitor measurable goals, roadmaps and backlogs
Civil Service pension schemes may be available for successful candidates.
If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance.
Things you need to know
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules .
If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Selection process details
This vacancy is using Success Profiles, and will assess your Strengths and Experience. As part of the application process you will be asked to provide:
- your CV - your personal statement of no more than 750 words. Your statement should demonstrate both your experience and suitability for the role, and include technical skills relevant to the role.
An initial sift based on your personal statement may be held if a large number of applications are received.
The interview will be conducted by staff from HMRC.
During the interview we will also be asking questions that let you demonstrate your experience and technical skills relevant to the role.
Feedback will only be provided if you attend an interview or assessment.
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.