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Job description

Summary of Role

We are seeking to recruit an experienced claims handler to join the Latin America and Caribbean Service team.

This position will be based in Ipswich but will require daily interaction with other colleagues in Ipswich, London, Mumbai and other regional offices, as well as with our clients and carriers.Travel to London may be required at times.

The business unit handles proportional and non-proportional Non Marine reinsurance contracts for our clients based in the Latin America and Caribbean region. This role has arisen based on the need to ensure that we continue to have the correct level of resource and experience to ensure that new and existing accounts are serviced to the highest of standards in order to maintain and continue to grow our business.

The Role

  • Analyse all technical claims/treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate
  • Processing and monitoring of Client figures into our Eclipse system in line with specified key performance indicators and contractual conditions
  • Prepare presentations for client and markets including assisting our Placement Support team with providing renewal information, statistics and any technical advice as required
  • Receive and action client's cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement
  • Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay
  • Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our Overseas offices as necessary
  • Work closely with Placement Support and own team to ensure effective delivery of client service to Willis clients
  • Ensure internal, client and market correspondence is stored on E-filing and necessary documents attached to Eclipse
  • Support Accounting and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies
  • Perform Second Pair Of Eyes (SPOE) checks at relevant stages in the process, ensure all sanctions touch-points are covered
  • Adhere to standard Group policies and procedures and other regulatory requirements

Communications and Relationships

  • Client service advocates
  • Client service team colleagues
  • Peers within other teams
  • Sales teams in London and overseas offices where applicable

  • Clients
  • Reinsurers
  • Third Parties
  • Lloyd's/ XCS


  • Reinsurance or Industry knowledge with a strong claims background
  • Intermediate IT skills (Microsoft Office)
  • Good communication skills (Written and Verbal)
  • Attention to detail
  • Ability to organise and prioritise
  • Ability to work in a team and autonomously; and general willingness to learn and grow
  • Ability to build strong working relationships with both clients and brokers
  • Good time management skills
  • Technical knowledge of reinsurance policies pertinent to your business unit
  • Spanish language skills are desirable but not essential

Equal opportunity employer

Learn more about Willis Towers Watson

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