The Knowledge Manager Assistant Director is responsible for understanding and upholding the knowledge management standards and approach by contributing to and executing the knowledge plan for a domain - in this case, the EMEIA Financial Services Advisory business.
This includes timely delivery of community, content, and culture activities as set out in the domain's integrated knowledge plan and as defined by EY's standard knowledge products & services.
In this role you will contribute to knowledge management transformation, innovation and service excellence programs and contribute to the development of knowledge management standards, methods and enablers to support consistent, end-to-end service execution. You will contribute to the development and deployment of knowledge management skills development and career management.
Purpose of the Job:
Contribute to knowledge management transformation, innovation and service excellence programs
Contribute to and manages standards, methods and enablers to support the consistent, end to end service execution of content, culture and community
Use analytics and common reporting to measure the quality and success of the knowledge management end to end service
Provide performance feedback based on achievement of kno...
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Provide performance feedback based on achievement of knowledge management standards and expectations
Co-create and deliver standard products such as Why EY collateral, engagement debriefs, win stories, case studies and baseline content for solution cards.
Monitor collection quality against standards and agreed targets as stated in the content plan, including knowledge submissions
Execute overall Discover sustain plan, including curation of domain collection, endorsements, featured content, search satisfaction, and taxonomy alignment
Respond to quarterly Discover site reviews and collaborates with appropriate teams to ensure and implement alignment to defined standards
Conduct high touch culture activation within the business
Execute culture activation plan through collaboration across appropriate teams that leverage multiple channels for communication and engagement
Manage / moderate endorsed firm-wide communities and resources to ensure alignment and engagement, and increase stakeholder buy-in across EY
Increase awareness through the communications and change activities such as the creation, coordination, and sharing of success stories, and the facilitation of domain knowledge champion networks
Analytical/Decision Making Responsibilities:
Ability to understand Knowledge Transformation priorities to guide all actions
Ongoing evaluation of knowledge value to the domain
Objective maturity assessment of the domain to provide recommendations for additional enhancements
Engage key stakeholders and deliver effective change and progress the knowledge culture
Identify opportunities to achieve a step change advancement of the accessing knowledge
Qualifications: Knowledge and Skills Requirements:
Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography)
Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business
Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
Consultative mindset and integrated teaming approach to service delivery
Ability to communicate and influence effectively to lead change with people on a global basis
Strong executive presence and demonstrated success in building relationships at a senior level
Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains
Strong project management skills and experience in leading complex programs and projects to achieve milestones and objectives
Experienced people manager, able to lead teams in a complex environment
Excellent verbal and written communications skills
Advanced skills in Word, Excel, PowerPoint and SharePoint
May require occasional travel, both domestic and international
Proficient in English, both written and verbal
Bachelor's/University degree, preferably in business
Advanced degree a plus
5 years of knowledge management or equivalent experience.
Five or more relevant domain experience
Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
Professional service industry experience or client-serving experience strongly preferred.