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Job description

We have an exciting opportunity to join GSK as an IT Specialist Perimeter Operations! You will provide incident/problem management, problem resolution and support and delivery services (i.e. break/fix) for the GSK Global Perimeter Security Service in accordance with GSK business processes and service level requirements.

You will be part of a team accountable for the day to day global delivery and operational support for Perimeter services. You will provision procurement, design, implementation, delivery, standard incident, request, change, release and other operational processes. Support cost effective, reliable tiered commodity services measured through service level and technical management processes. Leverage Lean Sigma and voice of the customer processes to service excellence and continuous service improvement. Coordinate with internal and external service providers to deliver mission critical service to defined SLAs. This role exists to ensure that GSK maintains internal capability to cope with multi-dimensional, in-deep technically complex issues across Perimeter Platforms.

Key Responsibilities
• Provide day to day Incident/Problem Management for the GSK Perimeter infrastructure.
• Provide infrastructure and support services for GSK's perimeter - any capability or component that links the GSK network to an external entity. This includes the Internet, 3rd-Party connections and Remote Access services. Key infrastructure components include (but are not limited to) firewalls, intrusion detection sensors (IDS), border routers/switches, VPN routers and VPN concentrators
• Coordinate, document and schedule change/downtime with all relevant parties as needed, including Managed Service Provider and appropriate stakeholders
• Install and configure Perimeter Kit ( Firewalls (Crossbeam, CheckPoint, Palo Alto, Cisco ISR), Cisco routers and switches, BlueCoat SVA)
• Implement firewall rule changes
• Perform software upgrades
• Provide On Call Support - available for 24x7 on-call rotation (within the Local law regulations) providing support where/when required. This includes most Level 1/Level 2 support, such as break/fix, project support, system testing after a change and various other activities.
• Liase with Managed Service Provider for Perimeter related issues/services.
• Manage and fulfill user requests in a timely manner and in accordance with established metrics and have the ability to meet request fulfillment task and operate within SLA timeframes.
• Ensure GSK Firewall devices and processes are monitored and controlled.
• Ensure solutions to business problems are implemented in accordance with standards and policies and that the network infrastructure and services adequately and efficiently address business requirements.
• Maintain perimeter hardware, software and B2B services to enable GSK's operational relationships with external business partners including (but not limited to) business process outsourcing (BPO), off shoring, service providers, alliance partners, suppliers and customers.
• Operate effectively within an ITIL service management framework.
• Provide Firewall lifecycle/capacity management.
• Utilize ADP principles and process improvement techniques to continually improve services.
• Must be able to represent Perimeter Services on Business teams or projects.
• Work with vendors to evaluate and new perimeter solutions or technologies if requested.
• Develop and deliver oral and written presentations as required for EIS personnel.
• Engages with local site IT for repairs/replacements.
• Engage in or lead urgent high priory conference calls investigate major service impacting issues (SWAT calls).
• Create and update service alerting for duration of incidents [RTPA's, Service Alerts, IT help Alerts].
• General understanding of network captures.
• Dedication, a desire to learn and good work ethic are instrumental to this position.

When applying for this role, please use the 'cover letter' of the on-line application to describe how you meet the competencies for this role, as outlined in the job requirements above.

The information that you have provided in your cover letter and CV will be used to assess your application.

Closing date for applications: COB - 28TH MAY 2019

During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process.

If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.

Thank you for your interest in this opportunity.


Why You?Basic qualifications:
• University degree in relevant field
• Strong working knowlege of proxy servers and Web browser technologies
• Strong working knowledge of networking technologies including: TCP/IP, UDP, DNS, Proxy Serves, Cisco routers and switches and VPNs
• Knowledge of firewall technologies including Checkpoint firewalls GAiA and SPLAT (CCSE preferred), Unified Threat Management appliances, Provider-1, VSX.
• Experience with ITIL service management framework and Six Sigma process improvement techniques.

Preferred qualifications:
• Knowledge of network security technologies and their interaction with firewall technologies, including anti-spoofing, network intrusion detection/protections systems.
• Strong working knowledge of Palo Alto Networks firewalls, PANOS 8.X, Panorama, URL Filtering and Threat Protection

Why GSK?:
GlaxoSmithKline (GSK) is a world leading research-based pharmaceutical company that combines both individual talent and technical resources to create a platform for the delivery for strong growth in a rapidly changing healthcare market. Our mission is to improve the quality of human life by enabling people to do more, feel better and live longer.

Contact information:
You may apply for this position online by selecting the Apply now button.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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