Responsible for landing great professional and support processes that ensure E2E integrity of our systems
Ensure that the service and related operational support requirements are fully captured, understood, agreed and communicated
Ensure that Process & Service designs are operable, maintainable, scalable and robust
Ensure that the design is reviewed and accepted by all cross-functional teams
Produce high-quality documentation in all design and implementation activity
Plan testing and manage issues through to resolution
We are looking for candidates who can demonstrate abilities as a design generalist with practical experience in visual design and influencing best practice. Ideally, you will have experience in a service design/Customer experience/Continual Service Improvement role, and have designed E2E processes across complex business units.
You will be familiar with process mapping, improvement, re-engineering and documentation as well as automated operational environments.
Ideally you will have an understanding of Agile/DevOps alongside Waterfall..
You will be a great negotiator and able to influence managers and key stakeholders.
You must have proven skills at presenting complex problems/solutions in a simple to understand manner.
About BAE Systems Applied Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.