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Job description

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance.

Summary of Role

The User Technology Engineering team is responsible for the design, development and delivery of the User and Office Technology components and associated capabilities that provide optimized and secure access to corporate services and information resources. With strategic focus on User/Office Platforms, Systems, and Software ensuring that mission critical environments, services and capabilities are delivered in accordance with business expectations. Responsible for applying standard solution development and engineering principles to facilitate corporate growth and development.

The Role

  • Define and implement solutions
    set within architecture framework
  • Manage technology and processes
    that are responsible for the firm's Windows 10 image
  • Change management review of OS
    image and application changes
  • Collaboration with stakeholders
    to ensure the organisation's User Technology solutions are implemented,
    maintained and monitored to agreed policies and industry best practice.
  • Definition and maintenance of
    the MS Office suite to firm's agreed standards
  • 3rd line analytical problem
    solving to support Service Delivery SLA's
  • Ensure the Windows 10 image,
    and any data that resides on it, remains secured
  • Creation of high-quality
    technical documentation and training material
  • Conduct regular Business
    Continuity Testing to ensure agreed recover times can be achieved and access to
    firm's applications and resources is maintained

The Requirements

Competencies required:
  • Technical engineering skills
  • Communication, both verbal and written
  • Team working and collaboration in a global team
  • Self-motivated

Candidates will be working with User Technology solutions routinely and understanding of these technologies is useful. User Technology solutions include, but are not limited to:
  • Active Directory and Group Policy Management
  • SCCM - Image Build, OS Deployment, Task Sequences, Software Distribution, Asset Management
  • Windows 10 and MS Office 365 suite
  • Software packaging standards utilizing MSI and App-V technologies
  • Scripting skills to complement user technology management technologies
  • Desktop Virtualization technologies and platforms - including Citrix XenDesktop, Terminal Services and appropriate hypervisors
  • Application Virtualization technologies and platforms - App-V and Citrix XenApp
  • Remote access portal solutions - Client VPN's and MS Direct Access
  • Application Virtualization technologies and platforms - App-V and Citrix XenApp

The Application Process

Stage 1: Online application, including CV
Stage 2: Online testing
Stage 3: Video interview - i n partnership with the
Bright Network, we have created an academy module on 'How to Ace your Video
Interview'. Click here to sign up and watch
Stage 4: Assessment centre
Stage 5: Offer and on-boarding

Equal Opportunity Employer

Learn more about Willis Towers Watson

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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