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Job description

Investigation Manager (Legal/Regulatory)

Contract Type
Permanent

Working Pattern
Full time - flexible working may be considered

Working Hours
35 hours per week

Salary
£44,932 - £49,000 (FTE) depending on knowledge, skills and experience

Location Options
Birmingham

Function Type
Investigations

Are you an excellent people manager who has experience of managing or coaching a team of Lawyers, Case Workers or Investigators within a Regulator or a Law Firm?

Our Assessment and Early Resolution team is looking for two Investigation Managers to join them.

Your role

As an Investigation Manager you will lead and manage a team of Investigation Officers in our Assessment and Early Resolution Team (AERT).

AERT Investigation Officers assess reports about alleged misconduct and breaches of our Standards and Regulations. This involves:
  • making initial enquires of the complainant and the firm/solicitor complained about to identify misconduct
  • Identifying and weighing up aggravating and mitigating factors to analyse the seriousness of the alleged breach
  • Considering the strength and quality of the evidence so far and whether the matter is being capable of being evidenced

The work is high volume and fast paced but requires an analytical and enquiring mindset.

You will have an excellent customer service approach and lead by example. Dealing with customer dissatisfaction quickly and courteously but holding firm where necessary to support good decision-making in the team.

You will provide support, development, and technical expertise to about 10 AERT Investigation Officers. And be part of a wider AERT of about 7 managers and about 55 staff

This is a people management position which will require you to use your leadership skills to nurture your team and develop them to become high performers. You will give support and guidance to your team to make sure quality results are delivered against set objectives/KPIs and that exceptional levels of customer experience are demonstrated.

Working with senior management, and the wider Investigation and Supervision team, you will successfully deliver organisational change programmes and identify and deliver improvements to the way we work.

Excellent interpersonal skills with a proven ability to challenge and influence key stakeholders at every level are key to being successful in this role.

What's in it for me?
  • Lead and manage a team of Investigation Officers who make initial enquiries and decide whether we investigate further reports about misconduct
  • Provide quality technical advice about initial enquiries to be made and support staff in making reasoned and excellent decisions about alleged breaches of our Standards and Regulations.
  • Showcase your people management skills by supporting and developing your team to become professional customer focused Investigators working to the highest standards.
  • Be part of the Investigation and Supervision leadership team and develop and implement changes and improvements to the way we work.
  • Work collaboratively with other areas of our organisation to take action to protect the public.


What we're looking for
  • Ideally, you will have experience of working in a similar role with another regulator or have had experience of managing or coaching staff within a law firm or in the legal sector.
  • Excellent judgment and decision making - evidenced ability to analyse complex information to make sound decisions as well as a good understanding of regulatory and operational risk.
  • A strong customer service mindset with a track record of dealing with customers concerns well and leading and coaching others to deliver excellent customer service.
  • Ability to motivate your team, managing performance through coaching, to improve standards and engage staff in their own development.
  • Ability to identify, plan and deliver improvement and changes through leadership or project work
  • A flexible and tenacious individual, able to adjust your priorities at short notice.


Useful and additional information

There is a full role profile and information pack attached to the bottom of this advert on our website.

We welcome applicants who may be looking to achieve a balance between their personal and professional life. We are happy to discuss scope for flexible working arrangements prior to interview.

If you have any questions that aren't answered in the advert, additional documents or on our website, please contact us via : [email protected]

We are currently advertising this opportunity on a full or part time basis. Please apply according to your preference. Part time hours would allow for a minimum of 28 hours per week working across 4 days.

This role will be based in our Birmingham office up to two days a week, and from home the rest of the week.

To apply

Please use the apply button at the bottom of the advert. Please upload a CV and cover letter that demonstrates how your knowledge, skills and experience meet the requirements of the role, in particular what we have highlighted under the 'What we are looking for' section.

Closing date for applications is 29 November at 08:00. Assessment and interviews are expected to take place week of 6 and 13 Dec. These are expected to take place remotely. If you are successful, the team will be in touch to let you know what to expect.

The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.
We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.

Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.

Attached Role Profile
Investigation Manager - Role Profile.docx - 534KB
Converted File Investigation Manager - Role Profile.docx.pdf - 308KB

Supporting Documents
Investigation Manager - Information Pack.docx - 540KB
Converted File Investigation Manager - Information Pack.docx.pdf - 104KB

Vacancy closing date: 29/11/2021, 08:00

The Solicitors Regulation Authority is an Equal Opportunities Employer.

Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.

Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.

We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
Job Sector
Legal
Job Position
Solicitor/Lawyer
Estimated Salary
£44,932.00
City/Town
Birmingham
Address
Birmingham, UK Show on map
Location
Birmingham
Post date
Closing date

How would you fit?

Learn more about Solicitors Regulation Authority

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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