Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America's largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care.
SD Installation technician
Installation Technician, Service Delivery (SD)
You be working in team environment where you will be expected to perform your tasks with a minimum of supervision to check, validate, commission, install/power equipment and test Colt services across a wide range of technologies and customer sites
Instrumental in realising the Service Delivery pipeline
Hit regular MRR/NPS/KPI targets.
Includes out of hours working
Build good working relationships with internal and external departments within SD and beyond, thus supporting the SD revenue drive and wider company initiatives.
Commitment to all aspects of quality improvement
Work with a minimum of supervision to deliver digital and voice services to a demanding business customer base using mainly fibre optic technology.
Execute Customer and Node Installations, with flexibility for conducting in and out of hours work to meet customer demands
Represent installations team on projects.
UAT (user acceptance testing) and ORT (operational readiness testing) for new equipment/systems/testers. Be SPOC and local trainer for 3 rd parties
Technically validate orders and circuit routing ensuring they are in a ready to go status before passing to the scheduling team or to 3rd party vendors
Quality conscious to continually improve the quality of customer site installations and reduce the bring into service incidents (BIS)
Proactively manage/support external contractors and associated processes
Other accountabilities (optional)
Colt Vision To become the most customer oriented business in our industry
Colt Purpose Colt transforms the way the world works through the power of connectivity
Key performance indicators (financial and non-financial)
Care • Professional • Keep it simple
We put the customer at the centre of everything we do
Transparency • Ownership • Initiative
We are responsible to deliver to our commitments
Resilience • Challenge • Risk Appetite
We embrace the need for Colt to change the way we do things in order to grow
Vision • Collaboration • Reflection
We focus on the end result we want to achieve at Colt, while engaging others to do so
Role specific requirements
Proven technical experience of working on DWDM (Ciena /ADVA), Ethernet, IP and voice services.
Target driven and fully conversant with task pipeline management
Strong relationship building skills with both internal and external parties
Previous experience of taking the lead on successful projects
Professional, self-reliant and motivated individual
Proven organisational, planning and communication skills
Must have the ability to function and adapt in a highly pressurised environment
Proven team worker in cross-functional tasks across all disciplines
Competent in MS word, excel.
Can work out of business hours supporting customer installation techs
Reason for change
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
Flexible working and relaxed dress code
Two days annually to spend on volunteering opportunities
Flexible benefits scheme
Access to a virtual business school for on-going learning
We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.