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Job description

Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America's largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care.
  • SD Installation technician

Role title:

Installation Technician, Service Delivery (SD)

COLT Level:

PT 2



Reports to:

Martin Burkett


UK offices

Role purpose

  • You be working in team environment where you will be expected to perform your tasks with a minimum of supervision to check, validate, commission, install/power equipment and test Colt services across a wide range of technologies and customer sites
  • Instrumental in realising the Service Delivery pipeline
  • Hit regular MRR/NPS/KPI targets.
  • Includes out of hours working
  • Build good working relationships with internal and external departments within SD and beyond, thus supporting the SD revenue drive and wider company initiatives.
  • Commitment to all aspects of quality improvement

Key accountabilities
  • Work with a minimum of supervision to deliver digital and voice services to a demanding business customer base using mainly fibre optic technology.
  • Execute Customer and Node Installations, with flexibility for conducting in and out of hours work to meet customer demands
  • Represent installations team on projects.
  • UAT (user acceptance testing) and ORT (operational readiness testing) for new equipment/systems/testers. Be SPOC and local trainer for 3 rd parties
  • Technically validate orders and circuit routing ensuring they are in a ready to go status before passing to the scheduling team or to 3rd party vendors
  • Quality conscious to continually improve the quality of customer site installations and reduce the bring into service incidents (BIS)
  • Proactively manage/support external contractors and associated processes

Other accountabilities (optional)

  • Colt Vision To become the most customer oriented business in our industry

  • Colt Purpose Colt transforms the way the world works through the power of connectivity

Key performance indicators (financial and non-financial)

Customer first

Care • Professional • Keep it simple

We put the customer at the centre of everything we do


Transparency • Ownership • Initiative

We are responsible to deliver to our commitments


Resilience • Challenge • Risk Appetite

We embrace the need for Colt to change the way we do things in order to grow

Outcome focused

Vision • Collaboration • Reflection

We focus on the end result we want to achieve at Colt, while engaging others to do so

Role specific requirements

Skills /

  • Proven technical experience of working on DWDM (Ciena /ADVA), Ethernet, IP and voice services.
  • Target driven and fully conversant with task pipeline management
  • Strong relationship building skills with both internal and external parties
  • Previous experience of taking the lead on successful projects
  • Professional, self-reliant and motivated individual
  • Proven organisational, planning and communication skills
  • Must have the ability to function and adapt in a highly pressurised environment
  • Proven team worker in cross-functional tasks across all disciplines
  • Competent in MS word, excel.
  • Can work out of business hours supporting customer installation techs

Document control


Reason for change






Peter king



Peter king

Martin Burkett

Peter king

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:
  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Flexible benefits scheme
  • Access to a virtual business school for on-going learning
  • Business mentoring

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace

Job Segment: Technician, Consulting, Document Control, Technology, Service, Administrative
Job Sector
Job Position
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Colt

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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