0 Job title Infrastructure Engineer About Us Everything we do creates a safer future. In a new age of cyber threats, our people have a shared vision to protect the connected world, to create and deliver intelligent global solutions across and ever changing technological (threat) landscape. We are obsessed about solving problems for our customers, we bring together great minds who face tough challenges on a daily basis, and are encourage to make a difference.
Together, we make the world a safer place.
Make everyday matter.
About The Team The Infrastructure Engineer is part of the Engineering Support team, which supports our 1,000+ developers and their enabling infrastructure. The team supports a global workforce with key locations in Leeds, Poland and Kuala Lumpur and supports a mix of Windows, Linux and Mac platforms. We primarily follow an Infrastructure-as-Code deployment model and Agile delivery processes, for both operational management (including site reliability engineering) and new capability delivery.
About The Role
The successful candidate will join the Engineering Support team, which is spread between the UK and Kuala Lumpur. You will have responsibility for delivering new enabling capabilities, developing and delivering templated systems, resolving infrastructure support issues and maintaining, managing and optimising the overall performance and availability of the infrastructure. Customers are our internal engineering and product teams and we will work to bridge the gap between infrastructure and software development and drive efficiency through high levels of automation. Whilst technology-delivery is core to our role, so too is the appreciation of how we enable the business and service availability.
What You Will Be Doing
Delivery of new infrastructure services Administering a virtualised production environment. Installation and support of infrastructure hardware and software Resolving incidents within agreed service levels. Technical input into infrastructure changes following change management processes. Support for VMWare, Windows Server; Active Directory and authentication services management GPO management Identify underlying problems discovered during day-to-day operations and managing them to resolution. Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Configuration control and documentation of the infrastructure Out of hours support on a rota for the infrastructure
Skills and Experience Essential: Advanced level Install, configure & support Microsoft Windows Server 2012+ and Windows 7+; Install, configure & support of VMware (Infrastructure 5.5+); Install and configuration of HP & Dell hardware; Automation techniques using Powershell, Terraform, Ansible and Puppet;
Intermediate level The successful candidate will also have experience with a variety of IT administration & management applications. Citrix XenApp / XenDesktop Install, configure & support of MS SQL Server 2014+ with clustering Administration of AWS / Azure Degree or relevant experience in a busy IT department Desirable: Linux - CentOS / Red Hat MacOS MCSE VCP Very strong attention to detail. Excellent analytical & problem solving skills. Positive attitude. Capable of handling multiple priorities in fast paced surroundings. Ability to cope with occasional pressure. Excellent communication skills (written & verbal). Strong interpersonal skills with the ability to work in an international environment. Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared. Ability to acquire new skills quickly and learn on the job. Ability to assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.